Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

The Digital Product Manager role is responsible for driving the planning and lead the delivery of key platform functionality such as new features, enhancements, architectural development, and reporting & analytics, that deliver value across Digital channels.

What You’ll Do

• Product Ownership: Own a product backlog and ensure it is prioritized to continuously remove customer friction and drive business value.
• Customer Experience: Own the end-to-end customer experience for your outcome team
• Product Discovery: Lead product discovery, working through sophisticated problems to generate innovative ideas and solutions that address user needs and business objectives.
• Stakeholder Collaboration: Partner with colleagues across all levels of the organization (Engineering, Design, Marketing, Compliance, Analytics) to identify business challenges and gain alignment on requirements & roadmap.
• Customer Insights: Actively seek customer feedback, behaviors, and analytics data to inform product decisions and identify areas for improvement.
• Market Research: Run and own research on the customer as well as the market in order to build truly customer-first solutions and maintain a competitive edge.
• Agile Participation: Be an active participant in scrum ceremonies such as refinement, story pointing, sprint planning, and demos.
• MVP Definition: Define and implement a Minimum Viable Product (MVP) balancing between the digital strategy, execution of new features, and continuous optimization.
• Key Metric Management: Be accountable for driving key metrics forward
• Timeline Management: Manage multiple and sometimes conflicting timelines, prioritizing effectively to meet deadlines and deliver value.
• Compliance focus: Work with the Compliance team to stay up to date on compliance, risk, and regulation needs

What You Bring

• University degree, preferably in Business, Engineering, or a related field.
• Minimum of 3-5 years of digital product management experience, ideally within the financial services industry.
• Proven experience with agile/scrum software development methodologies.
• Strong analytical and problem-solving skills, with the ability to dive into complex problem areas to extract insights and generate creative solutions.
• Excellent communication, presentation, and interpersonal skills, with the flexibility to partner effectively with stakeholders across all levels within and outside the organization.
• Proficient presentation, analytical and problem-solving skills.
• Proficiency with analytics tools (Adobe Analytics, Google Analytics), agile project management tools (Jira and/or Miro), and remote user testing platforms.
• Experience in experimentation and A/B testing methodologies.
• Ability to work independently and as part of a dynamic group, taking initiative and driving results.

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1

PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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