Job Description

What is the opportunity?

Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point of contact for business partners on inquiries associated with performance ROR. This role will be working very closely within the larger Performance Measurement, Pricing group and IT/Business partners ensuring data integrity of inputs, calculations, and accurate reporting.

What will you do?

• Investigate and understand clients’ accounts and portfolios returns.

• Analyze fluctuation of market value/gain/losses/return of capital price changes, security level attributions etc

• Comfortable with working independently and in group and adhering to committed deliverables in a fast-paced, dynamic work environment.

• Work proactively and deliver on time, especially on month end and quarter end where volumes are high and time is limited

• Provide Dominion Securities, PH&N Investment Counsel and Direct Investing with superior service around clients’ portfolio performance, with specific focus around time weighted vs. money weighted rate of returns.

• Actively and accurately investigate and analyze account activity for impacts to clients’ portfolio performance calculations / attribution. Research transactions (trades, income distributions, etc.) across multiple RBC portfolio management systems to provide issues resolution for internal and external clients.

• Provide guidance to DS branches, IC offices regarding operational policies, procedures and regulatory framework

• Advocate and champion strong Service Level Agreement performance and delivery through ongoing monitoring

• Work closely with SMEs, Project Managers and other Canadian Operations teams as well as IT and business partners to deliver solutions to issues and inquiries

What do you need to succeed?

Must-have

• Knowledge and understanding of Global Investment Performance Standards (GIPS), particularly Time Weighted vs. Money Weighted Rate of Return
• Strong foundation in RBC WM’s operational and portfolio management systems, Broadridge, ServiceLink, ClientSource, ClientLink, FMC, PACER,PERSYS
• Comfortable with working independently and in group and adhering to committed deliverables in a fast-paced, dynamic work environment.
• Exceptional relationship management and analytical skills. Ability to communicate and partner effectively with Front Office professionals to research and resolve performance related matters.
• Leverage internal and external contacts to address / resolve issues and opportunities.
• Manage multiple project tasks, activities.
• Ability to take organized and comprehensive notes to demonstrate your attention to details and organization skills.
• Escalate problems to management as required.
• Ability to present information and data in a structured manner to stakeholders of varying seniority levels across the organization.
• Technical skills required – MS Access, MS Excel, MS PowerPoint at an intermediate to advanced level

Nice-to-have

• Level II or Level III CFA candidate
• IT knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business