About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

This will be a 100% remote position. Analyst will be working from home. Provide Service Desk technical support to users either via phone, email or live chat as required Build relationships with customers both in person and over the phone Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems Contribute to team innovation through ideas for process improvement and efficiency Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements Document all problems and solutions in the Service Desk Tracking System Be available to work rotating schedules which include evenings, weekends and holidays.

Skills & Qualifications:

Exceptional customer service and interpersonal skills, with a focus on rapport-building Ability to clearly communicate over email and phone 2 years of experience of related customer service experience Related technical experience in either a work or school environment Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a fast-paced environment Experience working in a team-oriented, collaborative environment A college diploma or university degree in the field of computer science is an asset

What Compugen Offers You:

Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.