Job Title: Quality Compliance and Solutions Efficiency Specialist

Location: Cambridge, ON | On-site

Job Type: Full-time

Compensation: $95,000 - $120,000

Benefits: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days

The Position The Quality Compliance and Solutions Efficiency Specialist is a central role in aligning customer requirements, operational processes, system performance and continuous improvement efforts to drive measurable gains and risk management across the organization. Their key role will be supporting Applications Engineering during the quotation phase of customer proposals with a focus on delivering Overall Equipment Efficiency (OEE) via risk management tasks such as Cycle-time calculations, simulations and analysis ensuring we meet customer deliverables. These tasks will accomplish bridging technical requirements and shop-floor realities using data-driven methods. They will be integral in the project hand off phase to engineering and operations to ensure seamless transition as well as, they will promote cross-functional collaboration, effective change leadership, and deliver sustained improvements in quality, compliance and efficiency.

What You'll Be Doing

• Collaborate with applications engineering to imbed and validate customer quality requirements into proposals, ensuring specifications, acceptance criteria, and compliance obligations are clearly documented and actionable.
• Develop OEE and Cycle time requirements for Customer Proposals through studies, analysis tools and simulations thereby reducing risk and validating the outcome
• Participate in customer RFQ review meetings, either on-site at the customer or in-house with primary stakeholders both internally and externally
• Technical follow-up and support during engineering, procurement & construction
• Identify technical risks and their impact on the project & mitigate their effects
• Partner with Project Managers and Department Managers to translate proposal-level requirements into executable plans during project kick-offs, ensuring technical acceptance criteria is understood
• Lead change management initiatives to ensure adoption of new processes, tools, and standards; design communication plans, training materials, and feedback loops to sustain behavioral and operational change.
• Champion continuous improvement by applying Lean, Six Sigma, and related methodologies to identify and eliminate nonvalue-added activities
• Monitor and report on key quality and efficiency metrics, using data to prioritize improvement opportunities, quantify cost savings, and track year-over-year performance gains.
• Recognize problems, initiate action, assist in problem solving and evaluate results
• Maintaining Quality Control Systems, including establishing procedures, documentation, and stress-testing internal processes to ensure Eclipse consistently meets the required standards.
• Investigating process related quality issues, determining the underlying causes, and implementing corrective or preventive actions to prevent recurrence leveraging the NCR and CAR processes.
• Perform internal audits to ensure compliance with the Eclipse Quality Management System as well as participate in post project reviews in order to refine and enhance our procedures
• Assist with Registrar and Customer audits to ensure continued certifications and approvals.
• Ensure compliance with national and international standards and legislation including ISO 9001, CSA N299, GAMP, TSSA, NQA-1 and others as applicable

Impact and Outcomes

• Clear and compliant customer proposals that reduce downstream rework and disputes.
• Faster, more consistent roll-out of customer requirements and risk across projects.
• Reduced cycle time and waste through targeted improvement projects, yielding cost and efficiency gains.
• Broader adoption of best practices and standardized work across facilities, improving predictability and throughput.
• Strengthened organizational capability for continuous improvement and an embedded culture of operational excellence.

Leadership

• Promote positive relations between departments and with partners, customers, vendors, and distributors
• Recommend and administer policies and procedures to support continuous improvement initiatives
• Work requires professional written and verbal communication and interpersonal skills
• Ability to work in a team environment and actively participate in group meetings safely
• Maintain good corporate citizen role in support of the Eclipse corporate Vision
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
• Foster the development of a culture reflective of the core values of the business

What We're Looking For

• Successfully completed either a University Degree or College Diploma in applied science, engineering field or related experience
• Minimum of 10 years’ experience in quality assurance
• Experience in quality management systems and auditing processes
• Exceptional written and oral communication skills
• Ability to gather and analyze data
• High attention to detail
• Automation industry experiences an asset
• Experience working in GAMP and N299 fields an asset