About the role
Job Title: Income Processing Manager
Department & Division: Finance, Business Services Division
Work Location: Onsite, 985 Adelaide St S, London, Ontario, Canada
Job Classification: Full-time, Permanent
Hours of Work: 37.5 hours per week
Number of Positions Open: 1
Application Open Until: January 16, 2026
INCOME PROCESSING MANAGER
PURPOSE SUMMARY
Reporting to the Director of Finance and managing the Income Processing team, this role involves leading a specialized team handling the full life cycle of donation processing: recording, receipting, acknowledgement, reconciliation, and compliance. This role manages all incoming gifts and processing through Compassion Canada’s systems.
The Income Processing Manager is responsible for ensuring that the team adheres to policies, procedures and protocols including data integrity standards, privacy, and records management. This position serves as an integral member of the Business Services Division (BSD) Leadership team within Compassion Canada and carries out interdepartmental communication on gift and donation processing.
MINISTRY FOCUS
Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. Every Staff member at Compassion Canada will:
- Agree with Compassion Canada’s core documents, including a Statement of Faith.
- Conduct themselves in a Christ-like manner at work and outside the workplace.
- Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer.
- Pray with staff or supporters when requested or deemed appropriate.
WHAT YOU DO MATTERS
TASKS & RESPONSIBILITIES
- Manage roles within the Income Processing team – including coaching, supervision, organization, and day-to-day operations. This includes but is not limited to growth management, goal setting, reviews and regular check ins.
- Manage data entry of gifts/income and maintenance of donor records and information, including reviewing and updating records.
- Develop and maintain processes and implement procedures for the Income Processing team.
- Ensure integrity and security of confidential and personal donor information and records within Compassion’s database – Blackbaud CRM or other databases and systems.
- Coordinate workflow, set priorities, and manage departmental deadlines
- Provide backup and training for troubleshooting questions and concerns from donors (most of which flow through the Supporter Services team, but occasionally come to Income Processing)
- Liaise with other departments and constituents regarding donation related issues.
- Communicate with internal departments and external stakeholders as required.
- Cross-check and day-to-day assistance to Income Processing team members. Serve as a back-up in daily processes as needed to cover time away from work, peak work periods, etc.
- Assist IT in the migration of data to CRM Cloud, participate in system testing as required, and help investigate any data accuracy issues.
- Manage talent acquisition process for new hires and train new staff and keeping current staff members updated on procedures and policies.
- Run month-end GL procedures and provide support to the Director Finance as required.
- Perform other related duties and tasks to meet the needs of the Divisional and organizational operations as required.
WHO YOU ARE MATTERS
KNOWLEDGE, SKILLS & ABILITIES
- Excellent written and verbal communication skills with capability to interact with all levels within the organisation and external stakeholders.
- Customer service-oriented mindset for handling a large donor base.
- Flexibility and agility to create new processes/workflows in a growing environment.
- Exceptional attention to detail with strength in accuracy, accountability and managing and reporting complex data and intricate processes.
- Eagerness to find new and creative ways to increase Compassion’s influence,
- Proficiency in Microsoft Office software (especially Office365), and experience with Customer Relationship Management & Database/Reporting software.
- Ability to manage multiple high-volume tasks while maintaining accuracy of financial data
- Ability to adapt to changing priorities, deadlines, and seasonal workflow peaks
- Demonstrated ability in data reconciliation and audit.
- Demonstrated ability to motivate others and self with exceptional time management and organizational skills.
- Capability to handle highly sensitive and confidential donor and organizational information.
- Forward-thinking and experimental, with learning mindset, eager to progress the organization in areas of responsibility.
- Self-directed learner, continually developing their craft and skills, maintaining up-to-date trends and data related to area of responsibility.
- Fully aligned with the message, mission, and ministry strategy.
WHAT YOU BRING MATTERS
EDUCATION & EXPERIENCE
- Post secondary education in Accounting, Finance, Business or related field; or equivalent experience is required.
- A minimum of five (5) years of experience in accounts receivable, donation/gift processing, or financial administrative roles.
- Proven experience in team leadership or supervisory responsibilities, including coaching, mentoring, and performance management.
- Understanding of financial transactions and knowledge of CRA regulations on donation receipting.
- Experience working with Customer Relationship Management (CRM) systems, financial databases, or reporting software; preferably Blackbaud CRM.
- Experience coordinating workflow, setting priorities, and managing departmental deadlines.
- Proficiency with Microsoft Office 365 applications, particularly Excel, for reporting and financial analysis.
- Demonstrated commitment to customer service including the ability to work respectfully and inclusively with a diverse set of constituents that includes staff, donors and volunteers.
- Strong analytical, problem-solving, and organizational skills demonstrated in previous professional experience.
- Experience collaborating with cross-functional teams and liaising with external stakeholders.
WORKING CONDITIONS
- This position is primarily on-site at Compassion Canada’s London, Ontario office but includes participation in remote and digital-first workflows.
- Staff will be expected to manage multiple high-volume tasks while maintaining accuracy and confidentiality of financial data.
- Regular coordination with internal departments and external stakeholders is required, including timely resolution of income processing inquiries.
- Ability to adapt to changing priorities, deadlines, and seasonal workflow peaks.
- Flexible working hours and occasional overtime may be required to meet month-end, quarter-end, or special reporting requirements.
- Minimal travel may be required for training, vendor meetings, or cross-office collaboration.
- Role requires strong time management, communication, and leadership skills in both remote and in-office contexts.
- Staff may be expected to perform extended periods of computer-based work for data entry, reporting, and team coordination
NOTES
The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
About the role
Job Title: Income Processing Manager
Department & Division: Finance, Business Services Division
Work Location: Onsite, 985 Adelaide St S, London, Ontario, Canada
Job Classification: Full-time, Permanent
Hours of Work: 37.5 hours per week
Number of Positions Open: 1
Application Open Until: January 16, 2026
INCOME PROCESSING MANAGER
PURPOSE SUMMARY
Reporting to the Director of Finance and managing the Income Processing team, this role involves leading a specialized team handling the full life cycle of donation processing: recording, receipting, acknowledgement, reconciliation, and compliance. This role manages all incoming gifts and processing through Compassion Canada’s systems.
The Income Processing Manager is responsible for ensuring that the team adheres to policies, procedures and protocols including data integrity standards, privacy, and records management. This position serves as an integral member of the Business Services Division (BSD) Leadership team within Compassion Canada and carries out interdepartmental communication on gift and donation processing.
MINISTRY FOCUS
Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. Every Staff member at Compassion Canada will:
- Agree with Compassion Canada’s core documents, including a Statement of Faith.
- Conduct themselves in a Christ-like manner at work and outside the workplace.
- Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer.
- Pray with staff or supporters when requested or deemed appropriate.
WHAT YOU DO MATTERS
TASKS & RESPONSIBILITIES
- Manage roles within the Income Processing team – including coaching, supervision, organization, and day-to-day operations. This includes but is not limited to growth management, goal setting, reviews and regular check ins.
- Manage data entry of gifts/income and maintenance of donor records and information, including reviewing and updating records.
- Develop and maintain processes and implement procedures for the Income Processing team.
- Ensure integrity and security of confidential and personal donor information and records within Compassion’s database – Blackbaud CRM or other databases and systems.
- Coordinate workflow, set priorities, and manage departmental deadlines
- Provide backup and training for troubleshooting questions and concerns from donors (most of which flow through the Supporter Services team, but occasionally come to Income Processing)
- Liaise with other departments and constituents regarding donation related issues.
- Communicate with internal departments and external stakeholders as required.
- Cross-check and day-to-day assistance to Income Processing team members. Serve as a back-up in daily processes as needed to cover time away from work, peak work periods, etc.
- Assist IT in the migration of data to CRM Cloud, participate in system testing as required, and help investigate any data accuracy issues.
- Manage talent acquisition process for new hires and train new staff and keeping current staff members updated on procedures and policies.
- Run month-end GL procedures and provide support to the Director Finance as required.
- Perform other related duties and tasks to meet the needs of the Divisional and organizational operations as required.
WHO YOU ARE MATTERS
KNOWLEDGE, SKILLS & ABILITIES
- Excellent written and verbal communication skills with capability to interact with all levels within the organisation and external stakeholders.
- Customer service-oriented mindset for handling a large donor base.
- Flexibility and agility to create new processes/workflows in a growing environment.
- Exceptional attention to detail with strength in accuracy, accountability and managing and reporting complex data and intricate processes.
- Eagerness to find new and creative ways to increase Compassion’s influence,
- Proficiency in Microsoft Office software (especially Office365), and experience with Customer Relationship Management & Database/Reporting software.
- Ability to manage multiple high-volume tasks while maintaining accuracy of financial data
- Ability to adapt to changing priorities, deadlines, and seasonal workflow peaks
- Demonstrated ability in data reconciliation and audit.
- Demonstrated ability to motivate others and self with exceptional time management and organizational skills.
- Capability to handle highly sensitive and confidential donor and organizational information.
- Forward-thinking and experimental, with learning mindset, eager to progress the organization in areas of responsibility.
- Self-directed learner, continually developing their craft and skills, maintaining up-to-date trends and data related to area of responsibility.
- Fully aligned with the message, mission, and ministry strategy.
WHAT YOU BRING MATTERS
EDUCATION & EXPERIENCE
- Post secondary education in Accounting, Finance, Business or related field; or equivalent experience is required.
- A minimum of five (5) years of experience in accounts receivable, donation/gift processing, or financial administrative roles.
- Proven experience in team leadership or supervisory responsibilities, including coaching, mentoring, and performance management.
- Understanding of financial transactions and knowledge of CRA regulations on donation receipting.
- Experience working with Customer Relationship Management (CRM) systems, financial databases, or reporting software; preferably Blackbaud CRM.
- Experience coordinating workflow, setting priorities, and managing departmental deadlines.
- Proficiency with Microsoft Office 365 applications, particularly Excel, for reporting and financial analysis.
- Demonstrated commitment to customer service including the ability to work respectfully and inclusively with a diverse set of constituents that includes staff, donors and volunteers.
- Strong analytical, problem-solving, and organizational skills demonstrated in previous professional experience.
- Experience collaborating with cross-functional teams and liaising with external stakeholders.
WORKING CONDITIONS
- This position is primarily on-site at Compassion Canada’s London, Ontario office but includes participation in remote and digital-first workflows.
- Staff will be expected to manage multiple high-volume tasks while maintaining accuracy and confidentiality of financial data.
- Regular coordination with internal departments and external stakeholders is required, including timely resolution of income processing inquiries.
- Ability to adapt to changing priorities, deadlines, and seasonal workflow peaks.
- Flexible working hours and occasional overtime may be required to meet month-end, quarter-end, or special reporting requirements.
- Minimal travel may be required for training, vendor meetings, or cross-office collaboration.
- Role requires strong time management, communication, and leadership skills in both remote and in-office contexts.
- Staff may be expected to perform extended periods of computer-based work for data entry, reporting, and team coordination
NOTES
The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.