Senior Manager of Revenue Strategy & Operations
Hybrid
Toronto, Canada
Senior Level
Full-Time
Top Benefits
Generous parental leave
Paid vacation + birthday leave
Paid volunteer time
About the role
- This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics
- Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations
- The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs
- This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans
- Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
- Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
- Maintain and assure data quality in dashboards and reports for internal use
- Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Call out abnormalities and trends in data to identify business opportunities and best practices
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
- Build and maintain financial models, forecasts, and dashboards for various business scenarios
- Act on feedback from the team for process and system enhancement requests
- Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
- Improve Salesforce.com (SFDC) processes and data
Benefits
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting
- The Sr Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn
- Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required
- S/he must be able to navigate the roles, reporting, and reality of the business in the field
- This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
- Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
- College degree required
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
- People management experience a plus
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Knowledge of SQL required
- Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc
- Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
- Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
- Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
- Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
- 8+ years using data to make recommendations
- 8+ years of experience in an analytics role
- Experience in big data and understanding of databases
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
Not the right fit? Search for Manager of Revenue Strategy & Operations jobs in Toronto, Canada
About OpenTable
Technology, Information and Internet
1001-5000
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), has been proudly serving restaurants for over 25 years—resulting in a network of over 55,000 restaurants, bars, and wineries around the world.
From "Where should we eat?" to "Your table is ready," OpenTable is the bridge between restaurants and diners.
For restaurants, OpenTable is an all-in-one solution that helps streamline FOH and BOH operations, puts them in front of new guests, and backs it all up with 24/7 customer support in 240 languages. Plus, OpenTable is integrated with hundreds of technology partners to help restaurants run seamlessly. All so restaurants can focus on what they do best: providing amazing hospitality and food.
For diners, it's the easiest way to discover new restaurants with personalized recommendations, data-backed lists, curated guides and more, and manage all your reservations through an intuitive app. After all, dining out is better when it runs smoothly on both sides of the table.
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Senior Manager of Revenue Strategy & Operations
Hybrid
Toronto, Canada
Senior Level
Full-Time
Top Benefits
Generous parental leave
Paid vacation + birthday leave
Paid volunteer time
About the role
- This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics
- Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations
- The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs
- This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans
- Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
- Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
- Maintain and assure data quality in dashboards and reports for internal use
- Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Call out abnormalities and trends in data to identify business opportunities and best practices
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
- Build and maintain financial models, forecasts, and dashboards for various business scenarios
- Act on feedback from the team for process and system enhancement requests
- Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
- Improve Salesforce.com (SFDC) processes and data
Benefits
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting
- The Sr Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn
- Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required
- S/he must be able to navigate the roles, reporting, and reality of the business in the field
- This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
- Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
- College degree required
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
- People management experience a plus
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Knowledge of SQL required
- Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc
- Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
- Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
- Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
- Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
- 8+ years using data to make recommendations
- 8+ years of experience in an analytics role
- Experience in big data and understanding of databases
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
Not the right fit? Search for Manager of Revenue Strategy & Operations jobs in Toronto, Canada
About OpenTable
Technology, Information and Internet
1001-5000
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), has been proudly serving restaurants for over 25 years—resulting in a network of over 55,000 restaurants, bars, and wineries around the world.
From "Where should we eat?" to "Your table is ready," OpenTable is the bridge between restaurants and diners.
For restaurants, OpenTable is an all-in-one solution that helps streamline FOH and BOH operations, puts them in front of new guests, and backs it all up with 24/7 customer support in 240 languages. Plus, OpenTable is integrated with hundreds of technology partners to help restaurants run seamlessly. All so restaurants can focus on what they do best: providing amazing hospitality and food.
For diners, it's the easiest way to discover new restaurants with personalized recommendations, data-backed lists, curated guides and more, and manage all your reservations through an intuitive app. After all, dining out is better when it runs smoothly on both sides of the table.