Range 78,400.00 - 117,600.00 CAD

Job Description Sr Business Systems Manager GAME ON – OLG needs you We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Sr Business Systems Manager to be a versatile team member that supports the team and Product Owner by supporting development of strategies and acting as a change agent for development of solutions and the application of technology; The successful questions assumptions and requirements, assesses needs, finds gaps, and works closely with subject matter experts. The role gathers and analyzes artefacts to help the Product Owners deliver product (and other initiatives) in alignment with the Gaming Division’s strategic goals. The role also supports the product roll-out plan and post-implementation success measurements (i.e., KPIs) to inform future products..

YOUR ROLE IN THE GAME Reporting to the Technology Product Owner - Corporate Services, you will be empowered to:

• Develops and maintains partnerships with business, facilitating stakeholder analysis and requirements gathering sessions with key business and technology stakeholders to establish business value through the business case driving the business needs, workflows, bespoke system functionality and solutions to guide the development activities.
• Develop and maintain business and systems analysis artifacts required through the full lifecycle of a product from inception through ongoing support.
• Identify risks, constraints, dependencies and assist in the development of roll-out plans and risk mitigation strategies to ensure a successful roll-out.
• Assist Business and Technical Product Owners to understand costs associated with supporting the full requirement, i.e., costs associated with to engaging with third party vendors, estimation of internal resource efforts and costs to deliver the full solution.
• Support the Business and Technical Product Owners and teams in developing business goals, outcomes, capturing and analyzing acceptance criteria, defining KPIs and other metrics to track business and technical outcomes to manage the health of the systems.
• Facilitate breakdown of development work in the system of work (e.g., Kanbanize, JIRA) into epics, features, and stories.
• Work with Quality Assurance to ensure acceptance criteria is understood and that web test scenarios are built accordingly, while building out and executing User Acceptance Test plans and scenarios, reporting defects, and identifying resolutions.
• Leads the development of business processes and collaborate with partners within the division on continuous improvement initiatives to ensure effective implementation of technology solutions.
• Support the implementation of solutions into production and work with stakeholders to develop and implement the roll-out plan and conduct knowledge transfer for ongoing operations.
• Responsible to ensure new and modified business policies and procedures (e.g., standard operating procedures (SOPs) and workflows) are maintained ensure effective implementation of technology solutions in order to provide consistent quality of outputs.
• Maintains domain and industry expertise, promoting architectural consistency and usability standards in the solution designs as well as incorporating business goals to streamlined user experience, understanding the customer journey, and translating into user stories in order to ensure consistency.

What You Need To Play Work Experience:

• Minimum three years of experience as a Business Analyst or in a similar role in a medium-sized organization
• Previous business analyst/system analyst experience with digital teams preferred.
• Experience in test planning, execution, and defect resolution.
• Prior experience with Agile system of work and defect tracking system (example: Kanbanize and JIRA).

Education:

• Bachelor’s degree or equivalent formal academic training in business and system analysis methods and processes.
• Competent in conducting various types of independent analysis including skills in data collection, cleaning, and analysis and the ability to extract/ present insights and findings.
• Knowledge of relevant aspects of a Digital business and technology components to support requirements gathering/business casing.
• Knowledge and experience in Agile methodology and tools is an asset.

Critical Skills:

• Ability to communicate complex messages and trade-offs clearly to senior stakeholders.
• Ability to make real-time decisions and produce high quality output under strict and accelerated timelines with demonstrated 80/20 approach to structure and solution. Demonstrated ability to perform business and system analysis tasks throughout the software development lifecycle from discovery through to production deployment and ongoing operations.

Negotiation and Influence : ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker : strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun : inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust : do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON! OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people . Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario . OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at www.olg.ca

We look forward to hearing from you, interested applicants please apply online by October 9, 2025. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process . We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.