Essential Duties And Responsibilities

• Provide an exceptional customer experience for all ZO Skin Health Canada ULC clientele.
• Ensure deadlines are met with timely and accurate entry of all account orders daily.
• Responding to patient, physician and consumer inquires related to orders, shipping and billing, as well as the ZO® Skin Health product lines via phone, email, website, etc.
• Partner with Account Executives and other departments in regard to orders and shipment details as well as promotions and special offers
• Open new accounts utilizing Sales Force, NetSuite and verification of account information.
• Validation of customer credentials.
• Support the organization by answering customer questions and concerns, through a variety of communication channels
• Cultivate and nurture new and existing relationships throughout the ZO Skin family.
• Create and coordinate Customer returns in a timely manner
• Utilize Carrier websites and Reports for tracking and cross reference
• Negotiate with customers (internal/external) during order placement to ensure they are able to take advantage of current promotional opportunities to sales for ZO Skin Health, Inc.
• Helping our customers (internal/external) and accounts with any troubleshooting issues that they may experience, regarding both our website and our distribution center.
• Assist with answering customer calls and inquiries that come in via the customer service phone number.
• Responding to customer questions and inquiries that come in and corporate forms.
• Ensuring that our physician accounts receive the necessary materials and guidance needed to launch and successfully maintain their Online Physician Store.
• Work with our Operations team to monitor and review orders and inventory levels at our distribution center.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Ability to learn new software.
• Detailed and accurate data entry.
• Minimum of 1-2 two years’ Customer Service preferred, willing to train
• Skin care, cosmeceutical or pharmaceutical industry experience is preferred.
• Experience with NetSuite, Shopify, Gorgias or other virtual chat feature.
• Knowledge of Microsoft Suite: Word, Excel, PowerPoint, Teams.
• Demonstrates success resolving customer conflict and ability to problem solve
• Enjoys working with customers in a fun, fast-paced work environment.