About the role
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Key Objectives:
To investigate, assess, reserve, and resolve Automobile and Property Claims over the telephone while adhering to all Claims Service Standards.
Major Responsibilities:
- Analyze first report to determine nature of loss, coverage provided and scope of damage.
- Conduct investigations of all aspects of reported claims. Secure and/or file all supporting documentation and verify the same for accuracy, relationship and completeness.
- Comfortable critically reviewing auto estimates and/or property restoration estimates
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding authority.
- Achieve open to closed inventory ratio of 1 to 1 or better.
- Maintain an active diary/monitor same to ensure pro-active disposition of the claims.
- Promptly and properly document all developments in claim file.
- Prompt referral of files after advancing the file investigation as far as possible at the telephone adjustment level to field/examiner adjusters as required.
- Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
- Effectively negotiate settlements where appropriate or required.
- Effectively communicate with the following: Claims, Loss Services, Personal and Commercial Lines, Underwriting, Brokers, and Business Partners.
- Recognize subrogation/salvage where applicable.
- Effectively control the use, work product and expenses of outside vendors as required.
- Available to assist with CAT Duty in the event of major industry events.
- Adhere to Chubb Claim Handling Best Practice.
About Combined, a Chubb Company
Combined, a Chubb company, is a leading provider of supplemental accident, health and life insurance products in North America.
Combined is committed to helping people find the coverage they need at a price they can afford. We help customers and policyholders navigate the sometimes confusing world of supplemental insurance to make sure their needs, and the needs of their family are taken care of when peace of mind is needed most.
We take pride in providing coverage that is clearly written and easy to understand so customers can be sure they're getting the right coverage. Notre section « À propos » est également disponible en français, ici:https://www.combinedinsurance.com/ca-fr/index.html For Canada: https://www.combinedinsurance.com/ca-en/
About the role
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Key Objectives:
To investigate, assess, reserve, and resolve Automobile and Property Claims over the telephone while adhering to all Claims Service Standards.
Major Responsibilities:
- Analyze first report to determine nature of loss, coverage provided and scope of damage.
- Conduct investigations of all aspects of reported claims. Secure and/or file all supporting documentation and verify the same for accuracy, relationship and completeness.
- Comfortable critically reviewing auto estimates and/or property restoration estimates
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding authority.
- Achieve open to closed inventory ratio of 1 to 1 or better.
- Maintain an active diary/monitor same to ensure pro-active disposition of the claims.
- Promptly and properly document all developments in claim file.
- Prompt referral of files after advancing the file investigation as far as possible at the telephone adjustment level to field/examiner adjusters as required.
- Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
- Effectively negotiate settlements where appropriate or required.
- Effectively communicate with the following: Claims, Loss Services, Personal and Commercial Lines, Underwriting, Brokers, and Business Partners.
- Recognize subrogation/salvage where applicable.
- Effectively control the use, work product and expenses of outside vendors as required.
- Available to assist with CAT Duty in the event of major industry events.
- Adhere to Chubb Claim Handling Best Practice.
About Combined, a Chubb Company
Combined, a Chubb company, is a leading provider of supplemental accident, health and life insurance products in North America.
Combined is committed to helping people find the coverage they need at a price they can afford. We help customers and policyholders navigate the sometimes confusing world of supplemental insurance to make sure their needs, and the needs of their family are taken care of when peace of mind is needed most.
We take pride in providing coverage that is clearly written and easy to understand so customers can be sure they're getting the right coverage. Notre section « À propos » est également disponible en français, ici:https://www.combinedinsurance.com/ca-fr/index.html For Canada: https://www.combinedinsurance.com/ca-en/