At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service.

For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers.

We are currently hiring for a National Account Coordinator in Kitchener!

If you're highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

Position Summary:

• The National Account Coordinator is responsible for the execution and overall management of an assigned group of National Multi-unit customer’s business. As the point person for your assigned customers, the National Multi Unit Account Coordinator is responsible for driving business outcomes and high customer satisfaction. Leading through influence and using your passion for the restaurant/foodservice industry, you will work within a winning team to execute excellence to support our customer’s contract.

What we offer you:

• Competitive Compensation Package
• Opportunity to be home every night!
• Comprehensive Flexible Benefits effective from day one
• Profit Sharing Program, Pension and RRSP plans
• Uniform and Boot Allowance
• Paid Personal Days and your Birthday!
• Annual Health & Wellness Benefits
• Family-Oriented Culture
• Employee Recognition Programs

Key Responsibilities:

• Serve as the point of contact for assigned Multi Unit Accounts and Account Managers.
• Build and maintain effective relationships with internal and external stakeholders.
• Coordinate restaurant chain quotes including all price changes.
• Facilitate the communication of accurate information between restaurant chains and internal departments.
• Analyze and create daily reports including substitution and shorts for restaurant chains.
• Liaise with the customer service team for Account head offices.
• Manage effective internal communication to ensure alignment across teams.
• Support customer rebates and regular reporting related to the restaurant chains.
• Analyze data, and compile regular and ad hoc reports as required.
• Provide administrative support to Account Managers to deliver a high level of customer service excellence.
• Collaborate with other departments for support with listings of new products.
• Contribute to the strategic plan and company values.
• Other duties as assigned.

Required Qualifications:

• Completion of Post secondary education preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and communication skills to build and maintain relationships with key accounts and cross-functional teams.
• Strong analytical and problem solving skills.
• Strong time management and organization skills to manage competing priorities.
• Previous experience using MS Excel and analyzing data using vlookup and pivot tables.
• Strong proficiency using MS Office applications, including Outlook and Excel.
• Ability to work independently and prioritize tasks to meet established deadlines.
• Strong commitment to delivering a high level of customer service excellence.
• Ability to work independently and make decisions to resolve issues.
• Previous experience in a similar role and experience with ERP systems preferred.
• Experience managing effective relationships with high-value clients preferred.

Unique Requirements:

• Ability to work under pressure and meet deadlines
• Strong attention to detail, and accuracy in managing account details, contracts, and pricing.
• Ability to handle client challenges with creativity and professionalism.
• Proactive attitude and eagerness to anticipate client needs and offer solutions before issues arise.

Be Part of the Legacy!

All employees of Flanagan Foodservice must demonstrate adherence to all Health & Safety and Food Safety practices as well as all Company’s policies and procedures.

Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations.