We Speak Safety and Efficiency:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you're in the driver's seat!

About the Role
The Solution Specialist serves as the highest tier of technical expertise within the customer support and solution delivery ecosystem. This role bridges advanced troubleshooting, solution engineering, and strategic technical advisory to ensure the optimal performance, stability, and adoption of our SaaS solutions. Working closely with Product, Engineering, and Customer Success teams, the Support Engineer plays a critical role in both resolving complex issues and shaping future product improvements.

Key Responsibilities

Advanced Technical Support & Escalation

• Serve as the final point of escalation for complex SaaS platform issues beyond L1 and L2 support capabilities.
• Perform deep-dive troubleshooting involving APIs, integrations, databases, and application performance.
• Lead incident recovery efforts during high-severity outages, ensuring minimal customer impact.

Solution Design & Optimization

• Collaborate with Solution Architects and Engineering teams to design and refine customer-specific configurations.
• Evaluate existing deployments and recommend optimizations for scalability, security, and performance.
• Review technical proposals to ensure alignment with best practices and customer requirements.

Incident & Problem Management

• Conduct root cause analysis for recurring or critical issues and develop permanent corrective measures.
• Document resolution steps and ensure knowledge transfer to lower-tier support teams.
• Act as a subject matter expert in problem prevention through monitoring and automation.

Implementation & Deployment Support

• Assist with complex onboarding, migration, and integration projects.
• Validate new features, patches, and releases in staging before production deployment.
• Provide post-deployment technical guidance to ensure customer success.

Cross-Functional Collaboration

• Partner with Product Management to provide feedback for feature enhancements.
• Work with Engineering teams to reproduce defects and validate fixes.
• Engage with Customer Success Managers to proactively address customer needs.

Documentation & Knowledge Management

• Develop detailed technical documentation, runbooks, and troubleshooting guides.
• Mentor and train L1 and L2 teams to strengthen their technical capabilities.
• Maintain a knowledge base of known issues and best practices.

Continuous Improvement & Innovation

• Stay current on SaaS architecture trends, cloud infrastructure, and emerging technologies.
• Identify opportunities for process automation and self-service improvements.
• Contribute to proof-of-concept initiatives for new tools and integrations.

Qualifications

• 5+ years in technical support, solution engineering, or SaaS platform administration.
• Proficiency in API troubleshooting, scripting, Python, JavaScript, and database querying.
• Experience with monitoring, logging, and incident management tools.
• Excellent communication skills with the ability to explain complex issues to both technical and non-technical audiences.
• Bonus points for individuals with experience working with Android and iOS Client Library SDKs and/or Databricks.

What Drives Us to Work Every Day:

• We pride ourselves on making a difference, for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• We are a team of energetic and curious individuals passionate about the work we do every day!

Our Core****Values – We are 1TEAM

• People 1****st - People 1st! We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.
• T****rust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
• E****very Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
• A****lways Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
• M****indset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations