About Aaxel Insurance Brokers

Founded in 2006, Aaxel Insurance Brokers is an independent insurance brokerage proudly serving clients across Canada. We provide innovative Personal and Commercial Insurance solutions for Home, Auto, Life, and Business insurance through our trusted insurance carrier partners.

At Aaxel Insurance Brokers, we are committed to delivering best-in-class insurance solutions backed by exceptional customer service. With locations across Canada, we proudly serve thousands of customers by offering reliable coverage, personalized support, and competitive insurance rates tailored to their unique needs.

Our team is built on professionalism, integrity, collaboration, and a commitment to helping clients protect what matters most.

Join the Aaxel Team Today

Are you an experienced insurance professional with strong leadership skills and a passion for client service? Aaxel Insurance Brokers is seeking a motivated Personal Lines Insurance Team Leader to lead, coach, and support a team of Personal Lines Insurance Brokers and Customer Service Representatives.

This role is ideal for someone who can drive sales, retention, service quality, compliance, and team performance while maintaining a positive and professional work environment.

About the Role

The Personal Lines Insurance Team Leader is responsible for leading, coaching, and managing a team of Personal Lines Insurance Brokers and Customer Service Representatives to achieve sales, retention, service, quality control, and compliance objectives.

The Team Leader will oversee daily operations, monitor performance metrics, provide technical guidance, support business growth, and ensure exceptional client service while maintaining compliance with regulatory and company requirements.

The salary range for this role is $60,000-$75,000 depending on experience.

This is a full-time position based in Ontario and requires on-site work.

Office location: 2000 Argentia Road, Plaza 5, Suite 500, Mississauga, ON, L5N 2R7 (Head Office)

Key Responsibilities

Lead, coach, mentor, and develop Personal Lines Insurance Brokers and support staff. Recruit, train, and support team members to help them succeed in their roles. Establish individual and team sales, retention, service, and performance goals. Monitor productivity and performance against established KPIs. Foster a positive, collaborative, and high-performance work environment. Manage scheduling, attendance, and workload distribution. Ensure prompt, professional, and responsive service delivery to all clients. Handle escalated client concerns and service issues in a professional manner. Monitor retention performance and develop strategies to reduce policy cancellations. Provide technical guidance on underwriting guidelines, policy coverage interpretation, and insurer appetite. Maintain strong working relationships with insurance company underwriters and business development representatives. Ensure proper documentation and file management standards are maintained. Ensure compliance with all applicable regulations, brokerage policies, procedures, and insurer requirements. Facilitate carrier audits and provide guidance on audit findings. Conduct regular quality assurance reviews of client files and transactions. Ensure all licensing and continuing education requirements are maintained.

What You Will Bring to Aaxel

Valid RIBO license in good standing is preferred. 3+ years of Personal Lines insurance experience required. Previous leadership, supervisory, or team management experience preferred. Strong knowledge of personal lines insurance products, underwriting guidelines, insurer appetite, and coverage interpretation. Strong sales, retention, communication, and relationship-building skills. Ability to coach, mentor, and motivate a team. Excellent organizational, problem-solving, and time management abilities. Ability to manage escalated client concerns professionally and effectively. Strong attention to detail and commitment to compliance and quality assurance. Ability to work independently and collaboratively in a team environment. Proficiency with brokerage management systems and Microsoft Office. CIP, FCIP, CAIB, or Insurance Diploma designation or progress toward designation is considered an asset.

What We Offer at Aaxel

Competitive compensation based on experience. Ongoing training and professional development support. Career advancement opportunities. Group benefits package, subject to eligibility. Paid vacation and statutory holiday entitlements in accordance with Ontario employment standards. Supportive and collaborative work environment.

How to Apply

To apply, please email your resume to mississauga@aaxelinsurance.com and indicate the position you are applying for in the email, or apply directly through LinkedIn.

Our Commitment to Diversity, Inclusion & Belonging

Aaxel Insurance Brokers is committed to fostering a workplace that values diversity, inclusion, equity, and respect. We welcome applications from individuals of all backgrounds and are committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Aaxel Insurance Brokers does not use artificial intelligence in the screening, review, assessment, or selection of applicants. All applications are reviewed by our recruitment team as part of our hiring process.