Settlement Intake and Support Worker
About the role
Settlement Intake and Support Worker
Settlement and Integration Program
Temporary Full-Time
Posting Date:
Location:
Wage:
Hours of Work:
Closing Date:
November 21, 2025
Surrey, BC
$24.36-$25.84 per hour
(subject to funding model)
35 Hours per week
(until June 20, 2026)
December 5, 2025
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.
Position Overview
Are you passionate about making a lasting impact on newcomers’ lives? As a Settlement Intake & Support Worker, you’ll be the first point of contact for individuals accessing essential IRCC-funded services, helping them navigate settlement processes, overcome barriers, and build a bright future. By conducting needs assessments and developing personalized settlement plans, you'll provide vital support to ensure fair and equitable access to resources. If you're committed to inclusivity, accessibility, and culturally responsive service delivery, we want you on our team!
Reporting to the Program Manager, the selected candidate will conduct initial screenings and intake for IRCC-funded services, ensuring privacy compliance while informing clients of their rights and responsibilities. The SISW will assess clients’ settlement needs with a strengths-based approach, create tailored settlement plans, and provide appropriate referrals. With a focus on accessibility, they will offer both in-person and virtual services, use AI-powered interpretation tools, and remove barriers to service access. The SISW will maintain accurate client records, prepare reports, and apply GBA+ principles to ensure equitable service delivery. Additionally, they will contribute to organizational development and continuous service improvement through active participation in professional development activities.
- A job description attachment is available to download for more detailed scopes and responsibilities of the position.
Qualifications
The ideal candidate should hold a Bachelor’s degree in social services or a related field, with at least one year of experience working with newcomers. They will possess strong skills in conducting needs assessments and supporting diverse populations, with a focus on IRCC-funded services and community resources.
The candidate should be proficient in managing assessment processes, identifying client needs and strengths, and advocating for clients. A commitment to fostering an inclusive environment, ethical service delivery, and a strong understanding of GBA+ principles is essential. Additionally, the candidate will have strong interpersonal, technology, and data privacy skills.
This role involves working with Dari and Pashto-speaking clients, so proficiency in both of these languages is a requirement.
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
How to Apply
If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.
We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.
Settlement Intake and Support Worker
About the role
Settlement Intake and Support Worker
Settlement and Integration Program
Temporary Full-Time
Posting Date:
Location:
Wage:
Hours of Work:
Closing Date:
November 21, 2025
Surrey, BC
$24.36-$25.84 per hour
(subject to funding model)
35 Hours per week
(until June 20, 2026)
December 5, 2025
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.
Position Overview
Are you passionate about making a lasting impact on newcomers’ lives? As a Settlement Intake & Support Worker, you’ll be the first point of contact for individuals accessing essential IRCC-funded services, helping them navigate settlement processes, overcome barriers, and build a bright future. By conducting needs assessments and developing personalized settlement plans, you'll provide vital support to ensure fair and equitable access to resources. If you're committed to inclusivity, accessibility, and culturally responsive service delivery, we want you on our team!
Reporting to the Program Manager, the selected candidate will conduct initial screenings and intake for IRCC-funded services, ensuring privacy compliance while informing clients of their rights and responsibilities. The SISW will assess clients’ settlement needs with a strengths-based approach, create tailored settlement plans, and provide appropriate referrals. With a focus on accessibility, they will offer both in-person and virtual services, use AI-powered interpretation tools, and remove barriers to service access. The SISW will maintain accurate client records, prepare reports, and apply GBA+ principles to ensure equitable service delivery. Additionally, they will contribute to organizational development and continuous service improvement through active participation in professional development activities.
- A job description attachment is available to download for more detailed scopes and responsibilities of the position.
Qualifications
The ideal candidate should hold a Bachelor’s degree in social services or a related field, with at least one year of experience working with newcomers. They will possess strong skills in conducting needs assessments and supporting diverse populations, with a focus on IRCC-funded services and community resources.
The candidate should be proficient in managing assessment processes, identifying client needs and strengths, and advocating for clients. A commitment to fostering an inclusive environment, ethical service delivery, and a strong understanding of GBA+ principles is essential. Additionally, the candidate will have strong interpersonal, technology, and data privacy skills.
This role involves working with Dari and Pashto-speaking clients, so proficiency in both of these languages is a requirement.
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.
How to Apply
If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.
We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.