Position Summary:

Under the direction of the Security Shift Manager, this position is responsible for the planning and directing of security initiatives along with the overall management and effectiveness of security operations at the site level. In addition, this position ensures adherence to all policies and procedures, motivates and leads by example, provides a learning environment for team-members while establishing a safe and welcoming work environment. Above all, together with the Security Shift Manager, the Security Supervisor will help recruit, coach and lead a team of personable, service-oriented Security Officers who act as friendly and helpful ambassadors to our guests while protecting the company’s assets.

Key Accountabilities:

• Motivate and inspire a team of officers who will enhance the guest experience and a team who see themselves within the entertainment business;
• Provide leadership, direction and mentoring to the security team at the site level, including coaching, developing performance objectives and holding Performance Partnership discussions with team members;
• Inquisitive, investigative mind, able to identify suspicious behaviours /transactions and make sound judgments based on this;
• Create and implement security plans as assigned;
• Understanding the management of the site security budget; reports variances; makes recommendations to the Assistant Security Manager;
• Oversee various critical security systems (e.g., Key Control, Itrak, Facial Recognition);
• Develop and implement training for security operations; ensures team members are trained in Emergency Response procedures;
• Develop, prepare and maintain site-specific tactical responses to emergency events along with managing drill procedure throughout the year;
• Review reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and identifies the need for investigations and conducts as directed;
• Support the site First Aid program; reviews First Aid reports; ensures First Aid staff are appropriately trained and scheduled;
• Oversee departmental schedules to ensure efficiencies are met;
• Champion RG initiatives daily;
• Conduct on-going site risk assessments; identifies areas of practice or equipment that meet security best practices; identifies opportunities for efficiencies to the Assistant Security Manager;
• Administer evacuations; prepare evacuation checklists;
• Maintain database of active team members;
• Liaise and communicate effectively with all appropriate operational departments;
• Develop and cultivate strong working relationships with all stakeholders: guests, regulatory bodies, management and team members;
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

Education & Qualification Requirements:

• Minimum 2 years of experience in gaming security or surveillance management;
• Post-secondary education or suitable combination of continuing education and experience;
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication;
• Computer literacy in MS Office;
• Ability to successfully obtain Smart Serve certification;
• Must be AMFR Certified;
• A passion for providing outstanding service to our internal and external guests;
• Astute self-awareness when communicating with team members and guests;
• Excellent problem solving and conflict resolution capabilities;
• A willingness to learn, develop and achieve new skills for personal and professional development;
• Exceptional interpersonal and guest relations skills;
• Ability to successfully obtain a Category 1 Gaming Assistant license through the Alcohol & Gaming Commission of Ontario.

Working Environment Considerations:

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
• The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including evening or weekend shifts.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.