Who you are

• Experience: 7+ years in a hands-on technical role such as security engineering, system administration, or network operations
• Domain Expertise: Subject matter expertise in network security, incident response, and threat hunting, including familiarity with Zeek, Suricata, and adjacent markets (EDR, SIEM, Splunk, ELK, etc.)
• Networking Depth: Advanced understanding of network protocols (SMB, HTTP, DNS, TLS/SSL, X.509) and expert-level experience with packet analysis tools (Wireshark, tcpdump, PCAP)
• Education: BS/BA or equivalent in a relevant field (Computer Science, Electrical Engineering, MIS)
• Communication: Exceptional business writing and presentation skills; must be comfortable presenting to technical and executive stakeholders
• Preferred: Professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are highly desirable

What the job involves

• As a Technical Account Manager, you are the primary bridge between Corelight’s cutting-edge technology and our most strategic global customers
• You don’t just resolve technical hurdles; you serve as a high-level consultant, empowering organizations to harness the full power of Zeek and Suricata to defend their mission-critical infrastructure
• By translating complex network data into tangible security outcomes and advocating for customer needs directly with our Engineering and Product teams, you play a pivotal role in ensuring our partners stay ahead of evolving threats while directly influencing the future of our platform
• Strategic Partnership: Establish and cultivate deep technical and executive relationships within strategic accounts to ensure long-term product alignment and satisfaction
• Value Realization: Partner with Sales teams to provide ongoing confirmation of the value Corelight products deliver, ensuring customers achieve their specific security objectives
• Custom Implementation: Work hands-on with customers to operationalize new features, utilize existing Zeek packages, and develop custom scripts to solve unique security challenges
• Cross-Functional Advocacy: Serve as the "Voice of the Customer" by coordinating with Engineering and Product Management to prioritize feature requests and communicate real-world impact
• Lifecycle Management: Guide customers through critical post-sales milestones, driving the successful adoption and operationalization of Corelight’s suite of services
• Technical Troubleshooting: Perform expert-level configuration, hands-on troubleshooting, and technical demonstrations to resolve complex environment issues
• Operational Excellence: Maintain rigorous documentation of customer health and communication strategies within the ClientSuccess platform
• Being successful on this team requires:
• Strategic Communication: The ability to translate granular technical details into clear, high-level business value for diverse audiences, from SOC analysts to C-suite executives
• Technical Agility: A "lead-from-the-front" mentality that balances high-level account strategy with the ability to dive deep into packet captures and scripts
• Proactive Problem Solving: A dedication to anticipating customer roadblocks before they occur and guiding them toward best-practice security architectures
• Collaborative Influence: The skill to navigate internal teams (Sales, Engineering, Product) to maintain customer momentum and drive product improvements
• Adaptability & Availability: A commitment to supporting strategic customers during critical windows