About the role
Job Description Join Atlantic Canada’s Leading Heavy-Duty Truck & Trailer Dealership! Universal Truck and Trailer is the region’s largest heavy-duty truck and trailer dealership, proudly serving Southern New Brunswick and PEI. As an authorized dealer for premium brands Freightliner and Western Star, we deliver exceptional sales, service, parts, and warranty support. Our state-of-the-art service bays and commitment to excellence set us apart. We service all makes and models of Class 6, 7, and 8 vehicles including luxury RVs while focusing on delighting customers through continuous team development.
We are seeking a dynamic and strategic Director of Operations to join our leadership team. Reporting directly to the General Manager, this role is pivotal in driving operational excellence across service, parts, and body shop departments. If you are a results-driven leader with a passion for innovation and team empowerment, we want to hear from you.
Responsibilities
- Lead operational strategy to ensure efficiency and profitability across multiple departments.
- Support annual budgets and strategic objectives, monitoring performance to achieve business goals.
- Leverage data insights and analytics to drive continuous improvement initiatives.
- Collaborate with cross-functional teams—including sales, HR, and administration—for seamless alignment.
- Develop service and pricing policies that enhance customer satisfaction and competitiveness.
- Act as a persuasive communicator of company vision, inspiring teams at all levels.
- Oversee resolution of customer concerns promptly and professionally.
- Build strong relationships through regular engagement with key customers and accounts.
Qualifications
- Undergraduate degree in Business Administration or Management.
- Industry related experience including 5+ years in leadership roles.
- Proven ability to empower and engage diverse teams.
- Strong background in project management and data-driven decision-making.
- Advanced computer skills and proficiency in analytics tools.
- Exceptional communication, negotiation, and problem-solving skills.
- A reputation for delivering results and influencing positive change.
About Us Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.
About the role
Job Description Join Atlantic Canada’s Leading Heavy-Duty Truck & Trailer Dealership! Universal Truck and Trailer is the region’s largest heavy-duty truck and trailer dealership, proudly serving Southern New Brunswick and PEI. As an authorized dealer for premium brands Freightliner and Western Star, we deliver exceptional sales, service, parts, and warranty support. Our state-of-the-art service bays and commitment to excellence set us apart. We service all makes and models of Class 6, 7, and 8 vehicles including luxury RVs while focusing on delighting customers through continuous team development.
We are seeking a dynamic and strategic Director of Operations to join our leadership team. Reporting directly to the General Manager, this role is pivotal in driving operational excellence across service, parts, and body shop departments. If you are a results-driven leader with a passion for innovation and team empowerment, we want to hear from you.
Responsibilities
- Lead operational strategy to ensure efficiency and profitability across multiple departments.
- Support annual budgets and strategic objectives, monitoring performance to achieve business goals.
- Leverage data insights and analytics to drive continuous improvement initiatives.
- Collaborate with cross-functional teams—including sales, HR, and administration—for seamless alignment.
- Develop service and pricing policies that enhance customer satisfaction and competitiveness.
- Act as a persuasive communicator of company vision, inspiring teams at all levels.
- Oversee resolution of customer concerns promptly and professionally.
- Build strong relationships through regular engagement with key customers and accounts.
Qualifications
- Undergraduate degree in Business Administration or Management.
- Industry related experience including 5+ years in leadership roles.
- Proven ability to empower and engage diverse teams.
- Strong background in project management and data-driven decision-making.
- Advanced computer skills and proficiency in analytics tools.
- Exceptional communication, negotiation, and problem-solving skills.
- A reputation for delivering results and influencing positive change.
About Us Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.