Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Teladoc Health is the global leader in virtual care. The company is delivering and orchestrating care across patients, care providers, platforms, and partners – transforming virtual care into a catalyst for how better health happens. Through our relationships with employers, insurers, brokers, hospitals, and health systems, we are enabling more access, driving better outcomes, extending provider capacity, and lowering costs. Learn more at TeladocHealth.ca.

Summary Of Position The Medical Director will be primarily responsible for ensuring Teladoc Health Canada provides high-quality medical services. This position also oversees and supports the growing provider network (e.g. recruitment, regular communications, evaluation and communication of feedback, and offboarding). As a key member of the Senior Leadership Team in Canada, the Medical Director will be representing Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community.

Essential Duties And Responsibilities Clinical Strategy and Oversight

• Develop and lead the enterprise-wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery
• Oversee the daily execution of medical services, ensuring coordination between medical and operational teams
• Oversee clinical governance, including quality assurance, safety, and compliance with medical standards
• Set and maintain clinical policies and protocols to ensure consistent, high-quality care across virtual platforms

Quality & Patient Safety

• Ensure adherence to clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada)
• Monitor and improve clinical outcomes, patient satisfaction, and safety metrics
• Ensure training content, delivery, and evaluation uphold clinical quality, safety, and best practice standards

Team Leadership and Management

• Lead associate medical directors, quality, clinical education and provider network to ensure effective delivery of clinical services
• Recruit, credential, and manage a multidisciplinary clinical team, including physicians, nurse practitioners, and allied health professionals
• Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement

Regulatory Compliance

• Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws related to the Canada Health Act and college requirements
• Ensure adherence to Privacy Laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests
• Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks

Innovation & Technology Integration

• Collaborate with product and engineering teams to integrate clinical insights into platform development, ensuring technology supports clinical excellence
• Champion data-driven care models, including AI-enabled triage, remote monitoring, and personalized care pathways

Strategic Leadership

• As a member of the senior leadership team in Canada, collaborate with cross-functional teams to develop strategy and align medical responsibilities with business goals
• Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities

Stakeholder Engagement & Partnership

• Support partner and client presentations, providing medical insights as required
• Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers
• Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations
• Partner internally and externally to guide research that measures quality and health outcomes

Financial management

• Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve the effectiveness and efficiency of medical service delivery
• Identify and mitigate risks or define investments required where related to patient safety and clinical service

Qualifications Required For Position

• MD or equivalent medical degree from an accredited institution
• Licensed (or eligible for licensure) with the College of Physicians and Surgeons of Ontario (CPSO) or equivalent
• Minimum of 10 years of clinical experience, including 5 years in a leadership or administrative role
• Demonstrated success in medical governance, quality improvement, and physician engagement
• Strong understanding of Canada’s healthcare system, hospital operations, and regulatory requirements
• Experience with accreditation processes and performance metrics
• Excellent communication, negotiation, and team-building skills

Why Join Teladoc Health? Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com