Spécialiste du soutien à la clientèle (assurance et investissement)
About the role
HYBRID - Québec City, Canada
Your Day with Equisoft:
-
Handle inbound support tickets (emails and calls) from the customers (insurance and investment advisors) in a courteous, timely, and professional manner.
-
Strive to achieve first support tickets resolution and maintain the quality of service provided by the department.
-
Use listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
-
Transferring and escalating support tickets to the appropriate department.
-
Participate in training and strive to increase and improve existing skills.
-
Provide technical support and assistance to end-users in a timely and efficient manner.
-
Contribute to the documentation of repeated processes and standard operating procedures (SOPs) to increase efficiency and consistency in resolving issues.
-
Promote clean data quality and architecture through solution design (naming conventions, help text, validation rules etc.)
About EQUISOFT
Equisoft is a business-first technology company dedicated to helping insurance and wealth management organizations reach their goals.
Founded in 1994 and privately held, we're on a mission to advance what digital can do for business solutions and processes to enable growth for our clients, partners, our employees and their communities.
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Spécialiste du soutien à la clientèle (assurance et investissement)
About the role
HYBRID - Québec City, Canada
Your Day with Equisoft:
-
Handle inbound support tickets (emails and calls) from the customers (insurance and investment advisors) in a courteous, timely, and professional manner.
-
Strive to achieve first support tickets resolution and maintain the quality of service provided by the department.
-
Use listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
-
Transferring and escalating support tickets to the appropriate department.
-
Participate in training and strive to increase and improve existing skills.
-
Provide technical support and assistance to end-users in a timely and efficient manner.
-
Contribute to the documentation of repeated processes and standard operating procedures (SOPs) to increase efficiency and consistency in resolving issues.
-
Promote clean data quality and architecture through solution design (naming conventions, help text, validation rules etc.)
About EQUISOFT
Equisoft is a business-first technology company dedicated to helping insurance and wealth management organizations reach their goals.
Founded in 1994 and privately held, we're on a mission to advance what digital can do for business solutions and processes to enable growth for our clients, partners, our employees and their communities.