Siemens EDA is a global technology leader in electronic design automation software. The Solido team develops and supports some of the industry’s most advanced, machine‑learning‑enabled solutions. Top semiconductor companies and foundries worldwide depend on our technology to create next‑generation electronic products faster, more efficiently, and with greater innovation.

Position Overview

The Application Support Engineer is a key technical expert within Siemens EDA’s Global Support Team, providing advanced support for customers using the Solido product family in simulation, characterization, and verification flows. Based in Canada, this role supports customers across the North America region, serving as a trusted advisor and escalation point for complex technical issues.

This position requires deep technical intuition, excellent communication skills, and the ability to drive customer success across a variety of challenging, high‑impact situations. You will interface directly with engineering teams, technical leads, and management at major semiconductor companies, ensuring they achieve maximum value from Siemens’ Solido products.

As a team member with prior relevant experience, you will also mentor junior engineers, influence product direction through structured feedback, and collaborate closely with R&D to resolve advanced issues.

Preferred Experience and Technical Strengths

Experience with any of the following is strongly preferred:

• Library characterization, Liberty formats, PVT coverage, or static timing analysis (STA)
• SPICE simulation environments, Monte Carlo methodologies, or statistical analysis
• Analog/mixed‑signal cell design, device modeling, or cell‑level QA
• EDA tool flows across characterization, verification, or implementation
• Linux proficiency, Python/Tcl scripting, or workflow automation
• Prior customer‑facing or support/escalation engineering experience

Key Responsibilities

As an Application Support Engineer, your responsibilities include—but are not limited to—the following:

• Serve as the primary escalation point for complex customer issues involving Solido Design Environment, IP Validation and Solido Characterization suite.

• Reproduce, analyze, and resolve advanced technical problems; drive cross‑functional collaboration with R&D to ensure timely solutions.

• Provide technical leadership and guidance during critical customer escalations or high‑visibility engagements.

• Work closely with engineering teams, technical leads, and management at top semiconductor companies to understand design challenges and optimize their Solido deployment.

• Deliver expert‑level workflow analysis, usage optimization, and performance recommendations.

• Develop high‑quality application notes, best‑practice documents, and internal knowledge‑base material.

• Mentor and coach junior support engineers to raise team capability and consistency.

• Represent customer needs and pain points to product management and R&D to influence roadmap and prioritize enhancements.

• Collaborate with sales, technical marketing, and engineering teams to ensure seamless customer experience and strong long‑term adoption.

• Lead technical training sessions for customers and internal teams.

• Support customer onboarding and provide structured guidance during workflow transitions or tool rollout.

Qualifications

The ideal candidate brings the following:

• Degree in electrical engineering, computer engineering, computer science, physics, or related technical field; graduate degree is an asset.
• 5+ years of relevant experience in EDA, semiconductor workflows, or advanced technical support roles.
• Exceptional problem‑solving and debugging skills, especially in complex or multi‑factor technical scenarios.
• Ability to communicate and present sophisticated technical concepts to diverse audiences—including senior technical leadership.
• Demonstrated ability to work independently, manage priorities, and lead customer engagements with professionalism and confidence.
• Strong customer‑service mindset, with experience managing escalations or mission‑critical issues.
• Flexibility to work with customers across multiple North America time zones.
• Willingness to travel occasionally to customer sites in North America

Compensation is based on experience and market values. You will be asked what your expectations are. There are multiple perks beyond the basic health insurance package, including RRSP matching, share purchase matching, company paid diversity days, and an extensive employee assistance program.

The annual target salary range for this position is $102,200 CAD to $152,200 CAD and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees. This position is for an existing vacancy.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

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