About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

As an Account Manager, you will manage a diverse block of customers and will be responsible for the successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have the opportunity to collaborate with other internal partners within ComPsych to make sure that our service delivery is flawless.

Responsibilities:

• Manage the overall customer satisfaction and profitability of your assigned customers
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Perform other duties as assigned

Qualifications:

• BS/BA required
• Account management experience required
• Experience working in insurance, benefits, healthcare or human resources-related services, a plus
• Proven track record of successfully selling additional service lines to current customers
• Stable work history required
• Computer literacy in Microsoft Office Suite required
• Travel as necessary to meet with new and existing customers and for Annual Kick-Off
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills
• Must reside in the greater Toronto Area or Ottawa and able to travel as necessary to meet with new and existing customers (approximate travel required is 25%)