Operations Analyst, Digital Banking
Top Benefits
About the role
Our Digital Operations team plays a key role in CTB’s digital evolution. Digital channels, customer acquisition, and customer experience are constantly transforming, and we thrive on challenging the status quo to uncover new capabilities, new insights, and new efficiencies.
We partner closely with IT, Business, and Product teams to ensure our digital channels—across web and mobile—are reliable, continuously improving, and delivering experiences that strengthen relationships with Canadians.
What You’ll Do:
The Operations Analyst, Digital Banking supports the day-to-day operational excellence of our digital ecosystem. In this enhanced role, you’ll apply analytical thinking, strong technical aptitude, and modern digital tools to monitor, validate, and optimize our website and mobile app.
You will use emerging technologies, advanced analytics platforms, and new workflow capabilities to uncover insights, detect friction points, validate data quality, and translate findings into actionable recommendations that improve customer experience and business performance.
- Provide daily operational support for digital experience and acquisition related functions.
- Monitor digital properties to identify issues, user experience gaps, data discrepancies, or technical concerns.
- Perform frontend testing, validation, and release night quality checks during production deployments.
- Leverage Power BI to create dashboards, automate reporting, and generate insights—using enhanced capabilities including Copilot-powered connections and data modeling.
- Apply expert-level knowledge of Quantum Metric to analyze customer behavior, identify experience friction, and recommend improvements.
- Use emerging technologies, modern analytics tools, and new operational capabilities to accelerate research and insight generation.
- Recommend new approaches, processes, or technologies that enhance our digital operational effectiveness.
- Act as a bridge between business teams, IT, and vendor partners to ensure alignment of functional and non-functional requirements.
- Participate in project discussions, requirements gathering, sprint planning, and prioritization decisions.
- Document processes, create maintenance routines, and maintain accurate operational logs and tracking systems.
- Collaborate across Marketing, IT, and Digital Operations to support modernization initiatives and continuous improvement.
What You Bring:
- Expert knowledge of Quantum Metric, including journey analysis, session replay, segmentation, and friction detection.
- Advanced experience with Power BI, including data modeling, dashboard creation, and integrating Power BI with Copilot to enhance insight generation and workflow automation.
- Ability to craft and optimize AI prompts, from basic instructions to advanced multi-step strategies, and apply practical AI/LLM skills to streamline workflows, analyze data, and enhance content and operations.
- Experience with digital analytics tools such as GA4, BigQuery, Looker Studio (Data Studio), or equivalent.
- Experience with web content and front-end tools (AEM, HTML, CSS).
- Strong analytical, critical thinking, and problem-solving skills.
- Familiarity with modern digital marketing technologies and customer acquisition concepts.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint, Visio).
- Bonus: Experience working with new and emerging technologies that enhance insight generation, automation, or digital operations.
- Curious and investigative, able to find opportunities even in complex or ambiguous environments.
- An effective communicator who can translate technical concepts for non-technical audiences.
- Adaptable, creative, and comfortable navigating rapid technological change.
- A self-starter who can quickly dive into tasks with minimal direction.
- Action-oriented with the ability to take informed risks that improve the customer experience.
- A strong critical thinker who uses data to drive clarity, insight, and measurable improvements.
- Collaborative and capable of building strong relationships with diverse stakeholders.
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $53,000 – $88,000 CAD
Our typical hiring range is between $53,000 and $70,000 CAD. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
#LI-AK1
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Operations Analyst, Digital Banking jobs in Oakville, ON
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
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Operations Analyst, Digital Banking
Top Benefits
About the role
Our Digital Operations team plays a key role in CTB’s digital evolution. Digital channels, customer acquisition, and customer experience are constantly transforming, and we thrive on challenging the status quo to uncover new capabilities, new insights, and new efficiencies.
We partner closely with IT, Business, and Product teams to ensure our digital channels—across web and mobile—are reliable, continuously improving, and delivering experiences that strengthen relationships with Canadians.
What You’ll Do:
The Operations Analyst, Digital Banking supports the day-to-day operational excellence of our digital ecosystem. In this enhanced role, you’ll apply analytical thinking, strong technical aptitude, and modern digital tools to monitor, validate, and optimize our website and mobile app.
You will use emerging technologies, advanced analytics platforms, and new workflow capabilities to uncover insights, detect friction points, validate data quality, and translate findings into actionable recommendations that improve customer experience and business performance.
- Provide daily operational support for digital experience and acquisition related functions.
- Monitor digital properties to identify issues, user experience gaps, data discrepancies, or technical concerns.
- Perform frontend testing, validation, and release night quality checks during production deployments.
- Leverage Power BI to create dashboards, automate reporting, and generate insights—using enhanced capabilities including Copilot-powered connections and data modeling.
- Apply expert-level knowledge of Quantum Metric to analyze customer behavior, identify experience friction, and recommend improvements.
- Use emerging technologies, modern analytics tools, and new operational capabilities to accelerate research and insight generation.
- Recommend new approaches, processes, or technologies that enhance our digital operational effectiveness.
- Act as a bridge between business teams, IT, and vendor partners to ensure alignment of functional and non-functional requirements.
- Participate in project discussions, requirements gathering, sprint planning, and prioritization decisions.
- Document processes, create maintenance routines, and maintain accurate operational logs and tracking systems.
- Collaborate across Marketing, IT, and Digital Operations to support modernization initiatives and continuous improvement.
What You Bring:
- Expert knowledge of Quantum Metric, including journey analysis, session replay, segmentation, and friction detection.
- Advanced experience with Power BI, including data modeling, dashboard creation, and integrating Power BI with Copilot to enhance insight generation and workflow automation.
- Ability to craft and optimize AI prompts, from basic instructions to advanced multi-step strategies, and apply practical AI/LLM skills to streamline workflows, analyze data, and enhance content and operations.
- Experience with digital analytics tools such as GA4, BigQuery, Looker Studio (Data Studio), or equivalent.
- Experience with web content and front-end tools (AEM, HTML, CSS).
- Strong analytical, critical thinking, and problem-solving skills.
- Familiarity with modern digital marketing technologies and customer acquisition concepts.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint, Visio).
- Bonus: Experience working with new and emerging technologies that enhance insight generation, automation, or digital operations.
- Curious and investigative, able to find opportunities even in complex or ambiguous environments.
- An effective communicator who can translate technical concepts for non-technical audiences.
- Adaptable, creative, and comfortable navigating rapid technological change.
- A self-starter who can quickly dive into tasks with minimal direction.
- Action-oriented with the ability to take informed risks that improve the customer experience.
- A strong critical thinker who uses data to drive clarity, insight, and measurable improvements.
- Collaborative and capable of building strong relationships with diverse stakeholders.
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Broadband Salary Range: $53,000 – $88,000 CAD
Our typical hiring range is between $53,000 and $70,000 CAD. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
#LI-AK1
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Not the right fit? Search for Operations Analyst, Digital Banking jobs in Oakville, ON
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.