GFL Environmental is looking for a Customer Service Representativeto join our Victoria, BC team!

In this role, you'll be the primary point of contact for customers and will communicate with drivers to resolve issues during routes. Given its crucial role in achieving our customer satisfaction goals, this position shapes the public perception of GFL, reflecting our values. We're seeking a dynamic individual with strong organizational skills, confidence in building customer relationships, and effective communication abilities. The ideal candidate should have a positive attitude, embracing the opportunity to address complex challenges.

Please note that this is a 12-month contract-based role with potential extention of additional 6 months.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Dispatch calls to routes based upon designated route and driver location.

• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.

• Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

• May perform some additional responsibilities as assigned by the Operations Manager.

• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.

• Works with routing specialists to optimize routes.

• Fields incoming calls / emails from customers.

• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

• Records and document information from drivers and distributes to appropriate departments.

• Communicates with maintenance shop personnel.

• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• 1-2 years in a transportation, dispatch or customer service role.

• Strong communication and interpersonal skills.

• Strong customer focus.

• Proven ability to multi-task & ability to prioritize tasks.

• Proficient in MS Outlook, Excel, Word.

• Knowledge of industry an asset.

• Advanced skill level with software applications and word processing accuracy including adequate typing speed.

• Required to work extended hours including occasional weekends.

• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

About GFL

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com