Collision Estimator/Repair Planner
Top Benefits
About the role
Donnelly Collisionis looking for an experiencedEstimator/Repair Plannerto join our team!
Working closely with our technical team and insurance companies, to provide an exceptional guest experience is what it is all about! You will act as a liaison between our guests and our technical team, ensuring their vehicle is repaired in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests and understands the importance to the guest and the insurance companies of restoring the vehicle to like new condition.
Job Duties:
- Produce accurate, complete and insurance compliant repair estimates and plans
- Clearly explain scope of repair, process and expected timelines to our guests
- Recommend any additional work required based on vehicle walk around with guest
- Maintain regular communication with guests, insurance companies, technicians and support team
- Accurately enter and maintain all information in our software programs
- Inspect vehicle before returning to guest
Qualities and skill sets of the successful candidate:
- Ability to work in a team setting and possesses strong interpersonal skills
- Empathy
- Excellent listening skills
- Ability to problem solve and high attention to detail
- Loves a fast pace environment with changing priorities
- Very good computer skills and understanding of technology
- Experience with Mitchell/Repair Centre and other collision programs
- Minimum of one year of appraiser/repair planning experience
Why Work for us:
- Industry leading compensation, commensurate with experience ($70,000 - $95,000)
- Best in class benefits package including employee assistance and wellness program
- Opportunity for advancement
- Ongoing training and development
- RRSP matching & Deferred Profit Sharing
- Free parking
- Annual events for employees and their families
We thank all applicants in advance, but only those selected for an interview will be contacted.
Donnelly Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.
Not the right fit? Search for Collision Estimator/Repair Planner jobs in Ottawa, ON
About Donnelly Automotive Group
The Donnelly Automotive Group is a fully engaged team of professionals working together to create a truly exceptional customer and employee experience.
While our passion revolves around selling, accessorizing and servicing automobiles, collectively we have a responsibility to give back to the community we all call home. Take a moment to learn more about some of the ever-growing list of causes, individuals and organizations we support and partner within the Ottawa area.
We are looking for motivated and energetic professionals to join our world-class team. Our goal is to deliver an exceptional experience to each and every customer. If being part of a successful team dedicated to exceptional customer service is what’s important to you, than we should talk!
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Collision Estimator/Repair Planner
Top Benefits
About the role
Donnelly Collisionis looking for an experiencedEstimator/Repair Plannerto join our team!
Working closely with our technical team and insurance companies, to provide an exceptional guest experience is what it is all about! You will act as a liaison between our guests and our technical team, ensuring their vehicle is repaired in an accurate and timely manner.
The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests and understands the importance to the guest and the insurance companies of restoring the vehicle to like new condition.
Job Duties:
- Produce accurate, complete and insurance compliant repair estimates and plans
- Clearly explain scope of repair, process and expected timelines to our guests
- Recommend any additional work required based on vehicle walk around with guest
- Maintain regular communication with guests, insurance companies, technicians and support team
- Accurately enter and maintain all information in our software programs
- Inspect vehicle before returning to guest
Qualities and skill sets of the successful candidate:
- Ability to work in a team setting and possesses strong interpersonal skills
- Empathy
- Excellent listening skills
- Ability to problem solve and high attention to detail
- Loves a fast pace environment with changing priorities
- Very good computer skills and understanding of technology
- Experience with Mitchell/Repair Centre and other collision programs
- Minimum of one year of appraiser/repair planning experience
Why Work for us:
- Industry leading compensation, commensurate with experience ($70,000 - $95,000)
- Best in class benefits package including employee assistance and wellness program
- Opportunity for advancement
- Ongoing training and development
- RRSP matching & Deferred Profit Sharing
- Free parking
- Annual events for employees and their families
We thank all applicants in advance, but only those selected for an interview will be contacted.
Donnelly Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.
Not the right fit? Search for Collision Estimator/Repair Planner jobs in Ottawa, ON
About Donnelly Automotive Group
The Donnelly Automotive Group is a fully engaged team of professionals working together to create a truly exceptional customer and employee experience.
While our passion revolves around selling, accessorizing and servicing automobiles, collectively we have a responsibility to give back to the community we all call home. Take a moment to learn more about some of the ever-growing list of causes, individuals and organizations we support and partner within the Ottawa area.
We are looking for motivated and energetic professionals to join our world-class team. Our goal is to deliver an exceptional experience to each and every customer. If being part of a successful team dedicated to exceptional customer service is what’s important to you, than we should talk!