About the role
Description - External
Work Location: Mississauga, Ontario
Position Overview
We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
- Support Active Directory, group policies, and user account management.
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
- Collaborate with infrastructure and application teams to support end-user computing projects.
- Provide Smart Hands support for data center equipment, network devices, and AV systems.
- Maintain inventory of IT assets and ensure compliance with asset management policies.
- Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills & Experience
- 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
- Proven ability to work independently in field or dispatch roles, managing multiple priorities.
- Excellent communication and interpersonal skills to interact with technical and non-technical users.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting cloud-based desktop environments.
Work Environment
- Onsite and field-based support across client or internal locations.
- May require travel and flexible hours based on support needs.
- Ability to lift and move IT equipment as needed.
- Applications will be accepted until November 11 ,2025.
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
About the role
Description - External
Work Location: Mississauga, Ontario
Position Overview
We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
- Support Active Directory, group policies, and user account management.
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
- Collaborate with infrastructure and application teams to support end-user computing projects.
- Provide Smart Hands support for data center equipment, network devices, and AV systems.
- Maintain inventory of IT assets and ensure compliance with asset management policies.
- Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills & Experience
- 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
- Proven ability to work independently in field or dispatch roles, managing multiple priorities.
- Excellent communication and interpersonal skills to interact with technical and non-technical users.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting cloud-based desktop environments.
Work Environment
- Onsite and field-based support across client or internal locations.
- May require travel and flexible hours based on support needs.
- Ability to lift and move IT equipment as needed.
- Applications will be accepted until November 11 ,2025.
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.