Who you are

• 2+ years of experience in Legal Operations, as a paralegal, or similar role within an in-house legal department or law firm
• Proficiency with productivity and legal tech tools (Slack, Google Suite, DocuSign, Adobe, SimpleLegal, Zip, Zendesk, and contract management software)
• Proven project management skills and comfort collaborating cross-functionally
• Excellent organizational skills, attention to detail, and the ability to manage many moving pieces at once
• Clear and confident communication skills
• Operates well with autonomy and in ambiguous situations, without needing highly defined tasks

What the job involves

• We’re excited to welcome a Legal Operations Specialist to our growing team at Mercury!
• As the third member of our Legal Operations team, you will play a pivotal role in managing the foundations that keep our Legal department running smoothly, and you’ll have the opportunity to make a real, lasting impact as we scale
• You’ll manage day-to-day operations, lead key Legal team projects, streamline workflows, and bring structure to our systems and processes
• This is the perfect role for someone who thrives on creating order, loves making things more efficient, and finds joy in helping others to do their best work
• If making big things happen with a small-but-mighty team sounds like your kind of adventure, we'd love to hear from you and create something amazing together!
• Serve as the first point of contact for all Legal and Legal Ops requests- responding when possible, or gathering key details and routing them to the appropriate team member
• Keep Legal humming by coordinating team agendas and meetings, and tracking Legal’s software subscriptions and renewals
• Manage updates to our external facing legal terms (e.g. Terms of Service, Privacy Policy)
• Maintain and improve our SOPs, playbooks, and internal documentation so information is accurate, accessible, and easy to navigate
• Keep records, trackers, and files organized and up to date, supporting consistency and compliance across the team
• Lead team-wide initiatives such as team feedback cycles, OKR planning and tracking progress, and technology implementation
• Help onboard new firms to our e-billing software, create new matters for billing, and enforce Mercury’s engagement letters and timekeeper rate approvals
• Address invoicing questions and coordinate with internal teams to resolve issues
• Enforce Mercury engagement letters, billing guidelines and pricing discounts
• Manage updates, troubleshooting, and vendor relationships for our legal tech stack to ensure tools run smoothly for the team
• Train the team on tools and optimize usage
• Identify opportunities to automate or streamline workflows
• Onboard and train new members of the Legal team, including attorneys and operations staff
• Create helpful resources and deliver ongoing training so team members can confidently navigate our systems and processes

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Annual $1K learning & development budget
• Paid 6-week sabbatical after the 5-year mark
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility