Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Why You’ll Love Us

Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door clients and celebrate one another.

Work life balance. Work that stays in the workplace, to ensure you can relax at home.

Future Planning. Company matching RRSP’s so you don’t have to work forever.

Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.

Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.

Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.

Our team in Edmonton North is currently looking for a Commercial Administrator to become an integral part of the team.

Duties/Responsibilities:

• Answer and direct calls and emails for the Commercial Sales department, ensuring timely responses and directing inquiries to the appropriate team member.
• Manage incoming opportunities/requests for quote and ensure they are assigned to estimators.
• Communicate internally with estimators and other team members to evenly distribute workload and ensure quote delivery within necessary deadlines.
• Keep customers informed about delivery dates and potential delays, maintaining active communication to manage expectations effectively.
• Maintain an open project log, understanding the queue, and promptly alerting the team about any backlogs.
• Contribute to overall customer satisfaction by promptly addressing inquiries and providing solutions for non-technical questions.
• Assist Senior Management by maintaining organized sales records and reports.
• Attend relevant product training sessions to gain a comprehensive understanding of the commercial department's products and services.
• Conduct initial investigations into customer complaints under the guidance of the Regional Manager.
• Perform any other relevant or administrative tasks as assigned by management.

Qualification/Experience:

• High school diploma or equivalent.

• Minimum of 2-5 years of customer service experience.

• At least 2 years of experience in a sales or administrative role.

• Proficiency in MS Office Suite, including Excel and Outlook

• Exceptional customer service skills.

• Ability to work under pressure and meet tight deadlines.

• Strong problem-solving and organizational abilities.

• Knowledge of commercial sales processes and procedures preferred.

Additional Requirements:

• Working remotely is not an option.

Salary/Benefits:

• Competitive compensation and benefits package.