About the role
About Job:
The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Sr. Business Analyst to gather, document, and analyze our current processes and systems to help out with the a critical systems migration.
We are looking for someone who has an aptitude in building out a current state analysis and work with our operations team in order to build up our future state.
Responsibilities
- Collaborate with the operations team to build a current state view (processes, steps, etc..)
- Complete and manage current state process documentation with operations SMEs
- Collaborate with the technical project implementation team and operations team with the development of the future state
- Successfully contribute to the launch of robust solutions by participate in testing and feedback of the migrated solution
- Build a strong understanding of TELUS applications, product, services, organizational delivery capabilities and processes.
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.
About the role
About Job:
The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Sr. Business Analyst to gather, document, and analyze our current processes and systems to help out with the a critical systems migration.
We are looking for someone who has an aptitude in building out a current state analysis and work with our operations team in order to build up our future state.
Responsibilities
- Collaborate with the operations team to build a current state view (processes, steps, etc..)
- Complete and manage current state process documentation with operations SMEs
- Collaborate with the technical project implementation team and operations team with the development of the future state
- Successfully contribute to the launch of robust solutions by participate in testing and feedback of the migrated solution
- Build a strong understanding of TELUS applications, product, services, organizational delivery capabilities and processes.
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.