JOB INFORMATION

Requisition ID: 12190

Number of Vacancies: 4 and For Future Requirements

Department: Transit Control

Salary Information: $100,110.40 - $125,153.60

Pay Scale Group: 8SA

Employment Type: 4 Permanent and to be placed in a pool for future requirements (permanent or temporary positions) (On-Site)

Weekly Hours: 40 Off Days: Various Shift: Rotating

Posted On: December 17, 2025

Last Day to Apply: December 23, 2025

Reports to: Manager, Transit Operations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting opportunity? We are looking for Tower Controllers to join our team! Transit Control Centre at the TTC is essentially the nerve center for the city’s transit operations. Located at the Hillcrest Complex, it is responsible for monitoring and managing the day-to-day operations of all TTC vehicles, including buses, streetcars, and subways.

Please see TTC Website for full job posting.

What You Will Do

Reporting to the Manager – Transit Operations, this position is responsible for supervising Subway transit operations by monitoring and operating communications consoles and systems such as the Central Office Signaling System (CSS), the Integrated Communication System (ICS) and responding to various routine and emergency situations to ensure that scheduled subway service is met. The incumbent receives calls via telephone and radio channels, determines the nature and urgency of the occurrence and sets priority for action, provides vital information, and/or dispatches the appropriate personnel to the incident. In addition, the incumbent assists in responding to emergency situations by monitoring the occurrence and adjusting subway service levels in an effort to mitigate service disruptions and maintain established service levels and standards. The incumbent also performs various administrative duties for related Transit Control activities.

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Your application will demonstrate that you have a minimum of 2 years of supervisory experience in transit operations or in a transit industry.
• You have or must acquire knowledge of technical issues and relevant policies and procedures, government legislation and regulations as they apply to transit service including the Collective Agreement, Occupational Health and Safety Act, Highway Traffic Act, Corporate Policy, Human Rights, discipline process and transportation regulations.
• You have good working knowledge of the Collective Agreement, TTC and Operations Group policies and government regulations as they pertain to work refusals and remedial actions required thus preventing a major disruption to service, etc.
• You have strong computer skills with proficiency in MS office applications.
• Effective verbal communication skills, excellent team building, leadership and decision making skills.
• You possess investigative and problem solving skills to deal with the many different areas of emergency response.
• In addition, you have sound judgment combined with well-developed interpersonal, organizational and problem solving skills and multi-tasking skills.
• Must possess a valid Province of Ontario class "G" or better driver's license.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• You must have a comprehensive knowledge of all transit operations, rules, regulations and procedures as well as equipment operated by the TTC and route management principles.
• Knowledgeable of subway operations, satellite tower operations, the signal system, track switches, and the Subway Rule Book.
• Familiarity with subway vehicles, subway tower and local control zone rooms, station management, subway rail grid.
• Knowledge of surface operations, including bus and streetcar operations, streetcar track, overhead systems and emergency procedures.
• Subway Operator qualified is an asset.
• Successful candidate will be required to complete various courses in effective supervision in addition to passing various technical and refresher courses related to areas of responsibility.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.