Customer Service Representative
About the role
$22.50/hour Brantford, ON Onsite About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting and Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients, from small to medium-sized enterprises to Fortune 500 organizations, for their permanent, contract, and temporary recruitment needs.
The Role We are seeking a Customer Service Representative to join a fast-paced team that values accuracy, responsiveness, and excellent customer service. The CSR will be the main point of contact for clients, ensuring all orders, inquiries, and requests are handled professionally and efficiently. This role offers the chance to work in a collaborative environment while contributing to operational success.
Advantages
- Competitive hourly rate: $22.50/hour
- Monday to Friday evening schedule 3 pm to 11 pm or 10 am to 6 pm
- Opportunity to work in a supportive and team-oriented environment
- Gain experience across order processing, customer communications, and administrative support
Responsibilities
- Receive, process, and verify orders via email, web, or internal systems
- Respond to customer inquiries, provide solutions, and ensure high satisfaction levels
- Handle complaints and follow up to ensure resolution
- Coordinate with shipping/warehouse to ensure accurate order fulfillment
- Maintain accurate records, documentation, and data entry
- Assist in compiling reports and preparing correspondence as needed
- Build strong relationships with customers through open and professional communication
- Provide backup support for other members of the customer service team
- Support continuous improvement initiatives within the organization
- Perform other related duties as assigned
Requirements
- 3–5 years of customer service experience, preferably in a warehouse or order-processing environment
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Team player with strong interpersonal skills
- Ability to prioritize customer satisfaction while meeting business objectives
- Positive attitude, proactive approach, and ability to work independently
#INDSTRIVEON
About STRIVE Recruitment Inc.
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.
Customer Service Representative
About the role
$22.50/hour Brantford, ON Onsite About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting and Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients, from small to medium-sized enterprises to Fortune 500 organizations, for their permanent, contract, and temporary recruitment needs.
The Role We are seeking a Customer Service Representative to join a fast-paced team that values accuracy, responsiveness, and excellent customer service. The CSR will be the main point of contact for clients, ensuring all orders, inquiries, and requests are handled professionally and efficiently. This role offers the chance to work in a collaborative environment while contributing to operational success.
Advantages
- Competitive hourly rate: $22.50/hour
- Monday to Friday evening schedule 3 pm to 11 pm or 10 am to 6 pm
- Opportunity to work in a supportive and team-oriented environment
- Gain experience across order processing, customer communications, and administrative support
Responsibilities
- Receive, process, and verify orders via email, web, or internal systems
- Respond to customer inquiries, provide solutions, and ensure high satisfaction levels
- Handle complaints and follow up to ensure resolution
- Coordinate with shipping/warehouse to ensure accurate order fulfillment
- Maintain accurate records, documentation, and data entry
- Assist in compiling reports and preparing correspondence as needed
- Build strong relationships with customers through open and professional communication
- Provide backup support for other members of the customer service team
- Support continuous improvement initiatives within the organization
- Perform other related duties as assigned
Requirements
- 3–5 years of customer service experience, preferably in a warehouse or order-processing environment
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Team player with strong interpersonal skills
- Ability to prioritize customer satisfaction while meeting business objectives
- Positive attitude, proactive approach, and ability to work independently
#INDSTRIVEON
About STRIVE Recruitment Inc.
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.