Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience managing customer retention and adoption of a SaaS product for a territory
- Good customer management skills including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Experience with a SaaS model focused on enterprise software preferred
What the job involves
- Partner with Field Sales to support renewal touch points with the customer
- Identify customer needs, demonstrating account management skills to guide renewal closure
- Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams
- Provide regular and accurate updates on renewal status to management and escalate when needed
- Support customer conversation around renewal readiness, timing and general customer needs
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
- Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
- Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience managing customer retention and adoption of a SaaS product for a territory
- Good customer management skills including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Experience with a SaaS model focused on enterprise software preferred
What the job involves
- Partner with Field Sales to support renewal touch points with the customer
- Identify customer needs, demonstrating account management skills to guide renewal closure
- Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams
- Provide regular and accurate updates on renewal status to management and escalate when needed
- Support customer conversation around renewal readiness, timing and general customer needs
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
- Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
- Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.