Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details Primary Duties And Responsibilities Practice Management

• Reviews patient status and assists the prescribing physician to prepare Special Authorization (SA) petitions for public or private coverage by reviewing patient charts, assessing previous therapies and tests in order to complete the SA.

Patient Support

• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Administer medications (IV, IM and SC) in the patient’s home or specialty clinics setting
• Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols
• Provide patient education based on program protocols, individually or in groups
• Regular, predictable availability to meet appointment scheduling needs in an efficient and cost effective manner to provide patients with quick access to necessary therapies
• Coordinate daily with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information

Client Interface

• Participates in scheduled KOL physician meetings with pharmaceutical representative.
• Proactively provides assistance to resolve client issues with regards to assigned physicians.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOP’s.

Program Management and Communication

• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
• Fosters and promotes a spirit of teamwork while working with internal support teams.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Participate regularly in telephone consultations and/or web based meetings/training sessions with the District Manager to share information, and uphold professional practice standards
• Consult with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs

Mentorship/Peer Support

• Supports and assists peers through regular and ongoing communication.

Liaison

• Acts a liaison and provides ongoing feedback to the Program Manager and or the Assistant Program Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager.

Other

• Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• May be required to be on standby/ on call as part of this role.

Experience And Educational Requirements

• Qualified registered nurse (RN) diploma and/or Nursing Bachelor Degree
• Registration with the College of Nurses in the province of employment is required
• Healthcare provider CPR certificate required
• 3 to 5 years of nursing experience required
• 1 year of regular IV initiation and infusion experience
• Experience in a critical care, emergency, acute care inpatient/outpatient or homecare setting are considered assets
• ACLS, CVAA Certification, and central venous lines/port experience are considered assets
• Knowledge of private and public reimbursement structure, systems, and process.
• Experience with reimbursement billing, special access, appeals process and conducting field-based reimbursement support and consultation is an asset.
• Access to a home computer with an internet connection, printer, fax machine, and cell phone for making and confirming appointments/assignments
• Flexibility in order to provide services for pre-scheduled and occasional last minute patient appointment requests
• Able to work autonomously with little supervision as part of a larger remote team
• Able to travel to clinics and homecare appointments within a set geographical boundary
• Bilingualism: fluency in French and English is required.

The successful candidate will /may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Excellent customer service skills in dealing with patients, physicians, and our clients
• Strong written and verbal communication skills
• Strong analytical skills including interpretation of regulation and legislation
• Hold and maintain a valid, non-expired, unrestricted driver’s license
• This role will require travelling in Ontario.

What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies