Global Travel Product Manager
About the role
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.
Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: $70,000 - $80,000 p.a. + bonus
About the role:
You will create our unforgettable worldwide adventures – be it a cultural holiday, a bucket-list trek, a cycle ride through the backroads of a little-known destination or an amazing family adventure.
It’s the Product Manager’s role to develop and deliver sustainable, profitable itineraries which operate within our safety guidelines. You will be continually monitoring feedback and innovating your product, to ensure that Explore always offers market leading trips which exceed our customers’ expectations.
You will look after a diverse global portfolio of destinations that is likely to include Sicily, Sri Lanka, the Maldives, Turkey and North America. You will manage this portfolio of tours and work with each of the regional Programme Managers to deliver growth and exceptional quality.
A typical working day will undoubtedly will be varied. You will be in regular contact with our overseas suppliers for a number of reasons – you could be discussing on the ground delivery, talking about itinerary improvements, obtaining discounts for staff/press trips or just having an ‘it’s been a while since we last caught up’ chat.
There will be times in the year when you are completing specific tasks – for example negotiating rates, setting dates/capacity, or putting together inspiring text for new tours. On other days you’ll find yourself conducting competitor analysis, onboarding a new local partner, talking to a tour leader about on the ground operations or reviewing customer feedback and implementing changes to improve customer satisfaction.
You will spend some time training the wider Explore team on your portfolio of trips and from time to time you’ll present at trade or customer events. There will also be occasions when you get on the phone to customers – to answer pre travel questions or to talk about their experience on a recent trip.
On other days you’ll find yourself dealing with the completely unexpected; perhaps helping deal with an on-tour issue or as a member of the crisis team. You will take on responsibility for the out of hours duty phone on a rota basis – typically around 3-4 weeks per year.
Am I the right person? We are looking for your application to demonstrate:
- Extensive global travel experience.
- Good working knowledge of the small group adventure market.
- Experience of working as a Product Manager in the past.
- A passion for sustainable travel, and a knowledge of what this means.
- Must be able to celebrate diversity and be able to build great relationships with global partners, whilst having high and fair expectations of them.
- Strong written and verbal communication skills and ability to adapt to different communication styles.
- Passionate about providing exceptional customer experiences.
- Experience of delivering quality improvements to a portfolio of tours would be beneficial.
- A growth mentality is essential.
- Curious and quick to adapt.
- Confident with bringing new ideas to the table.
- A strong negotiator and someone who gets things done.
- Experience of working to tight deadlines, under pressure.
- Excellent attention to detail.
- Able to travel overseas to visit suppliers.
We aim to be better than yesterday and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.
Not the right fit? Search for Global Travel Product Manager jobs in Toronto, ON
About Explore Worldwide
Don't just travel, Explore!
From hold-your-breath experiences, to small and unscripted moments of joy; our small group adventures create stories to tell for a lifetime. Since launching in 1981 with only six tours in a four-page brochure, we’ve grown to offer over 350 trips; from classic ‘discovery’ group tours, solo traveller holidays and active family adventures, to walking holidays and cycling trips. With over 100 countries to choose from, our customers can explore cultures, landscapes, wildlife and communities from Asia to Africa, the Arctic to the Americas.
Our itineraries take travellers off the beaten track to fully experience the culture of each destination and we work with local guides who are uniquely placed to add richness and spontaneous moments to every trip. And, as we’re all seasoned travellers ourselves, that experience underpins our responsible travel philosophy. We believe travel should change us, not the world; that communities and cultures should benefit and flourish, and that we should leave nothing but footprints behind. That is why responsible travel is at the core of everything we do.
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Global Travel Product Manager
About the role
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.
Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: $70,000 - $80,000 p.a. + bonus
About the role:
You will create our unforgettable worldwide adventures – be it a cultural holiday, a bucket-list trek, a cycle ride through the backroads of a little-known destination or an amazing family adventure.
It’s the Product Manager’s role to develop and deliver sustainable, profitable itineraries which operate within our safety guidelines. You will be continually monitoring feedback and innovating your product, to ensure that Explore always offers market leading trips which exceed our customers’ expectations.
You will look after a diverse global portfolio of destinations that is likely to include Sicily, Sri Lanka, the Maldives, Turkey and North America. You will manage this portfolio of tours and work with each of the regional Programme Managers to deliver growth and exceptional quality.
A typical working day will undoubtedly will be varied. You will be in regular contact with our overseas suppliers for a number of reasons – you could be discussing on the ground delivery, talking about itinerary improvements, obtaining discounts for staff/press trips or just having an ‘it’s been a while since we last caught up’ chat.
There will be times in the year when you are completing specific tasks – for example negotiating rates, setting dates/capacity, or putting together inspiring text for new tours. On other days you’ll find yourself conducting competitor analysis, onboarding a new local partner, talking to a tour leader about on the ground operations or reviewing customer feedback and implementing changes to improve customer satisfaction.
You will spend some time training the wider Explore team on your portfolio of trips and from time to time you’ll present at trade or customer events. There will also be occasions when you get on the phone to customers – to answer pre travel questions or to talk about their experience on a recent trip.
On other days you’ll find yourself dealing with the completely unexpected; perhaps helping deal with an on-tour issue or as a member of the crisis team. You will take on responsibility for the out of hours duty phone on a rota basis – typically around 3-4 weeks per year.
Am I the right person? We are looking for your application to demonstrate:
- Extensive global travel experience.
- Good working knowledge of the small group adventure market.
- Experience of working as a Product Manager in the past.
- A passion for sustainable travel, and a knowledge of what this means.
- Must be able to celebrate diversity and be able to build great relationships with global partners, whilst having high and fair expectations of them.
- Strong written and verbal communication skills and ability to adapt to different communication styles.
- Passionate about providing exceptional customer experiences.
- Experience of delivering quality improvements to a portfolio of tours would be beneficial.
- A growth mentality is essential.
- Curious and quick to adapt.
- Confident with bringing new ideas to the table.
- A strong negotiator and someone who gets things done.
- Experience of working to tight deadlines, under pressure.
- Excellent attention to detail.
- Able to travel overseas to visit suppliers.
We aim to be better than yesterday and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.
Not the right fit? Search for Global Travel Product Manager jobs in Toronto, ON
About Explore Worldwide
Don't just travel, Explore!
From hold-your-breath experiences, to small and unscripted moments of joy; our small group adventures create stories to tell for a lifetime. Since launching in 1981 with only six tours in a four-page brochure, we’ve grown to offer over 350 trips; from classic ‘discovery’ group tours, solo traveller holidays and active family adventures, to walking holidays and cycling trips. With over 100 countries to choose from, our customers can explore cultures, landscapes, wildlife and communities from Asia to Africa, the Arctic to the Americas.
Our itineraries take travellers off the beaten track to fully experience the culture of each destination and we work with local guides who are uniquely placed to add richness and spontaneous moments to every trip. And, as we’re all seasoned travellers ourselves, that experience underpins our responsible travel philosophy. We believe travel should change us, not the world; that communities and cultures should benefit and flourish, and that we should leave nothing but footprints behind. That is why responsible travel is at the core of everything we do.