Job Title: Change Management Lead Job Description The Change Management Lead develops and delivers end-to-end change management strategies for enterprise-scale transformation programs. This role focuses on ensuring organizational readiness, driving stakeholder adoption, and sustaining behavioral change across complex, cross-functional initiatives. The successful candidate will design and execute communication, training, and engagement plans that support major platform implementations and operational changes in a hybrid work environment. Responsibilities Develop and execute comprehensive, end-to-end change management strategies that align with program roadmaps, ensuring organizational readiness, adoption, and sustained behavioral change. Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify risks, issues, and dependencies, and implement targeted mitigation plans that support successful transformation outcomes. Design and deliver clear, compelling communication strategies that articulate the purpose, benefits, and impacts of change to diverse stakeholder groups, including Sr. leadership and cross-functional teams. Engage and influence stakeholders across functions to build alignment, maintain transparency, and foster commitment to change initiatives throughout the project lifecycle. Design and deliver role-based training programs and enablement materials that equip stakeholders with the knowledge, skills, and tools required to adopt new processes, systems, and platforms. Support go-live readiness by coordinating change management activities, preparing stakeholders for deployment, and ensuring a smooth transition to ongoing operations through structured support models and knowledge transfer. Define, track, and analyze adoption, engagement, and performance metrics to evaluate the effectiveness of change initiatives and identify improvement opportunities. Drive continuous improvement by iteratively enhancing training content, communication plans, and change processes based on feedback, data, and lessons learned. Partner closely with Product, Technology, Operations, Sales, Customer Success, Finance, and external partners to integrate change management activities into program and release delivery plans. Ensure change management deliverables are aligned with release cycles, business priorities, and broader transformation objectives across the organization. Establish, develop, and leverage change champion networks to advocate for change, reinforce adoption, and support local engagement within business units. Set up and manage feedback mechanisms to capture stakeholder insights, monitor sentiment, and inform ongoing adjustments to change strategies and interventions. Collaborate with project management and PMO teams to align change management plans with project timelines, milestones, and risk management activities. Support transformation and platform implementation programs such as ERP, eProcurement, ordering systems, or customer-facing portals by embedding change practices into project execution. Work effectively within a cross-functional environment that includes multiple stakeholders, competing priorities, and potentially regulated or operationally complex settings. Essential Skills 10+ years of experience leading change management initiatives for enterprise-scale transformations. Proven experience developing and executing change strategies across communications, training, stakeholder engagement, and resistance management. Demonstrated experience supporting platform implementations such as ERP, eProcurement, ordering systems, or customer-facing portals. Strong expertise in conducting impact assessments, stakeholder analysis, and readiness evaluations to inform change strategies. Hands-on experience defining, tracking, and analyzing adoption and performance metrics for change initiatives. Proven ability to work effectively in cross-functional environments with multiple stakeholders and priorities. Experience integrating change management activities into program and project delivery plans, including coordination with PMO and project management teams. Strong stakeholder engagement skills, including the ability to influence and build alignment across leadership and operational teams. Experience in regulated or operationally complex environments such as fleet, automotive, logistics, or financial services (preferred but not required). Professional certification in change management, such as Prosci or ACMP, or equivalent experience (preferred). Bachelor’s degree in Business, Organizational Change, Communications, or a related field, or equivalent experience. Proficiency in change management methodologies and frameworks, including Prosci or similar approaches. Experience with go-live readiness planning and post-implementation support for large-scale transformations. Additional Skills & Qualifications Bachelor’s degree in Business, Organizational Change, Communications, or related field preferred; equivalent experience accepted. Professional certification in change management (e.g., Prosci, ACMP) or equivalent experience preferred. Experience working on enterprise-scale transformations in complex environments, including ERP and other large platform implementations. Familiarity with transformation programs, PMO environments, and project management practices. Experience working in regulated or operationally complex industries such as fleet, automotive, logistics, or financial services is an asset. Ability to design and deliver role-based training and enablement materials tailored to different stakeholder groups. Strong communication skills, with the ability to translate complex change impacts into clear, concise messaging. Comfort working with cross-functional teams including Product, Technology, Operations, Sales, Customer Success, Finance, and external partners. Demonstrated ability to build and leverage change champion networks and feedback mechanisms to reinforce adoption. Capability to manage multiple initiatives simultaneously while maintaining a structured and data-driven approach to change. Work Environment The role operates in a hybrid work environment based in Toronto, with an expectation of working in the office three days per week and remotely for the remaining days. Standard working hours are approximately 8:30 a.m. to 5:00 p.m., with some flexibility on start and end times. The Change Management Lead collaborates with a team of more than ten professionals and works across the business to support change efforts, partnering closely with Product, Technology, Operations, Sales, Customer Success, Finance, and external stakeholders. The environment involves enterprise-scale transformation projects, including platform implementations such as ERP, eProcurement, and ordering systems, with strong potential for long-term engagement on programs that may extend up to three years. Job Type & Location This is a Contract position based out of Toronto, ON. Pay and Benefits The pay range for this position is $75.00 - $85.00/hr. Workplace Type This is a hybrid position in Toronto,ON. À propos d'Aston Carter Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.