About the Company At Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients. Our dynamic and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.

Position Overview The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients.  This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes. Required Qualifications

• Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
• Experience working with national retailers or within an agency supporting retail clients
• Strong track record in developing strategic solutions based on data and business insights
• Demonstrated experience managing multiple stakeholders, including executive-level clients
• Experience managing budgets, client margins, and resource allocation
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Key Skills & Competencies

• Strategic Thinking & Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutions
• Client Leadership: Strong client-first mindset with the ability to build trust and long-term partnerships
• Project Management Excellence: Highly organized with the ability to manage multiple programs simultaneously
• Communication: Exceptional verbal and written communication skills across all levels of the organization
• Collaboration & Influence: Proven ability to lead cross-functional teams and align diverse stakeholders
• Financial Acumen: Experience managing project budgets, forecasting, and client profitability
• Adaptability: Thrives in fast-paced environments and remains calm under pressure
• Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint

Leadership Profile (What Makes You Successful in This Role)

• You are a quick learner with a passion for innovation and continuous improvement
• You are deeply client-focused and put client success at the center of everything you do
• You bring experience in marketing, loyalty, and/or customer experience
• You are highly organized with exceptional communication skills
• You can confidently build relationships across all levels of an organization
• You take full ownership of your work and are driven to deliver excellence (“own it” mindset)
• You inspire and elevate both your team and yourself
• You actively seek feedback, ask questions, and pursue growth opportunities
• You thrive in collaborative, team-oriented environments
• You build meaningful relationships that go beyond day-to-day business
• You act as a strong client advocate and a supportive team leader
• You consistently plan, adapt, and align your work to client objectives

Work Environment & Culture

• Collaborative, team-oriented culture
• Fast-paced, high-growth environment
• Emphasis on innovation, continuous learning, and professional development
• Strong focus on building meaningful relationships—with clients and within teams

What Success Looks Like

• Delivery of high-quality programs that meet or exceed client expectations
• Strong client satisfaction, retention, and growth
• Effective alignment across stakeholders and teams
• Consistent achievement of financial targets and project outcomes
• Continuous innovation and improvement in client solutions and delivery

Key Responsibilities

• Partner with retail clients to understand business challenges and define strategic objectives
• Diagnose problems using data and analytics to inform solution development
• Develop and propose integrated solutions across marketing, CRM, digital, and customer experience (CX)
• Lead the development of proposals, statements of work (SOWs), and program plans
• Manage end-to-end delivery of marketing programs, ensuring projects are completed on time, within scope, and to quality standards
• Act as the primary liaison between clients and internal teams (digital, analytics, IT operations, consulting, brand engagement)
• Allocate and optimize resources across functions to meet program and operational needs
• Own project financials, including budget management and client margin accountability
• Serve as the primary point of contact for client stakeholders, maintaining strong and trusted relationships
• Facilitate quarterly business reviews (QBRs) and strategic client meetings
• Manage stakeholder expectations and ensure alignment on goals, deliverables, and outcomes
• Drive cross-functional collaboration to resolve challenges and ensure program success
• Oversee campaign execution lifecycle, including planning, implementation, measurement, and continuous improvement
• Ensure high levels of client satisfaction and effective backlog execution

Compensation: The expected base salary compensation for this role is $93,504.00 to $114,820.00 CAD annually.  Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.  We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.   Vacancy Type: This posting is for a newly created vacancy within Bond.  The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.  

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:  Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.  Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.  Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.  Future-focused: Retirement planning assistance with company matching.   Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.  Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.