Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Fully renovated and part of the Gray Collection, the Metcalfe Hotel has entered a new era.

Reporting to the Director of Sales, the Account Sales Manager will be responsible for developing and managing accounts and overseeing the following markets: Corporate, Government, Embassy, Education & Social. Their role will involve maximizing guestroom and food and beverage revenues while providing effective guidance to clients.

RESPONSIBILITIES:

• Process incoming calls, analyze the needs of potential clients and offer the products and services that best meet their requirements.
• Develop business relationships with existing accounts (follow-ups, planned activities, business meals, etc.).
• Target, solicit and penetrate new and existing accounts in all assigned segments.
• Perform site visits, negotiate and prepare sales proposals.
• Prospect for new business by conducting outside sales calls and active solicitation.
• Conduct account and market research.
• Develop and implement sales action plans to grow market share.
• Maintain accounts, contacts, activities, and contracts up to standard in the hotel PMS.
• Monitor and respond to RFP’s.
• Establish strong business partnerships by ensuring high quality guest service (follow-up, documentation of actions performed, in-depth knowledge of its customer target).
• Participate in any relevant business development activity (trade shows, networking events).
• Work and collaborate closely with the different teams in the hotel (accounting, guest services, F&B, catering, revenue management).
• Assist with budgeting, forecasting, reporting and various projects as assigned.

QUALIFICATIONS

• 3-5 years’ experience in hospitality sales.
• College diploma in Hospitality (an asset).
• Fluent in English (both orally and in writing), French an asset.
• Excellent sales skills in negotiation, prospecting, presentation and communication skills, both verbal and written.
• Knowledge of the Ottawa Market.
• Good organizational, problem-solving and decision-making skills.
• Strong aptitude for Microsoft Office Suite software and hotel IT systems (Opera, Sabre, Lanyon).
• Strong interest in business development.

BENEFITS:

• Group insurance plan with telemedecine
• Bonification
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.