Product Support Manager
About the role
Brandt is currently seeking a Product Support Manager for our Grand Falls Construction & Forestry location. This position will be responsible to grow and manage the service-related business, particularly through increased customer sales and maintaining proper staffing levels. This position will also manage the parts department operations including supervision of parts staff.
Duties & Responsibilities
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to established standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
- Accountable for managing all aspects of parts inventory within parts system
- Optimize Parts Department processes to ensure internal and external customer satisfaction
- Grow profitable parts sales
- Coordinates a prompt, efficient, and timely flow of paperwork.
- Ensure cohesiveness of Parts and Service departments to ensure a timely turnaround of parts needed for internal jobs.
- Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness
- Maintain a high performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment
- Exercise disciplined expense control
- Ensure superior external and internal parts customer service through staff scheduling to cover business hours
- Work with product support and manufacturing groups to source and stock internally manufactured product parts
- Develop annual parts sales business plan and budget to include support to other Brandt branches
- Work with the Sales departments to maximize cross marketing opportunities
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
Product Support Manager
About the role
Brandt is currently seeking a Product Support Manager for our Grand Falls Construction & Forestry location. This position will be responsible to grow and manage the service-related business, particularly through increased customer sales and maintaining proper staffing levels. This position will also manage the parts department operations including supervision of parts staff.
Duties & Responsibilities
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to established standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
- Accountable for managing all aspects of parts inventory within parts system
- Optimize Parts Department processes to ensure internal and external customer satisfaction
- Grow profitable parts sales
- Coordinates a prompt, efficient, and timely flow of paperwork.
- Ensure cohesiveness of Parts and Service departments to ensure a timely turnaround of parts needed for internal jobs.
- Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness
- Maintain a high performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment
- Exercise disciplined expense control
- Ensure superior external and internal parts customer service through staff scheduling to cover business hours
- Work with product support and manufacturing groups to source and stock internally manufactured product parts
- Develop annual parts sales business plan and budget to include support to other Brandt branches
- Work with the Sales departments to maximize cross marketing opportunities
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.