Organization- Hyatt Vancouver Downtown Alberni Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented Bell Attendant to join our team, on a part-time basis.

Job responsibilities include, but are not limited to, the following:

• Greet guests upon arrival at hotel driveway and assist guests with carrying luggage during arrival and departure.
• Safely and promptly deliver luggage to and pick up luggage from guest rooms.
• Tag and place guest luggage in storage at guest request.
• Retrieve luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services.
• Open car and taxi doors for guests.
• Park and retrieve cars from valet parking.
• Communicate all guest valet information to Front Desk Hosts.
• Occasionally run errands for guests and deliver items to guest rooms.
• Attend to any special requests from guests in a timely fashion.
• Respond appropriately to guest complaints.
• Inform management of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Prepare and deliver In-Room Dining orders if on overnight shifts.
• Maintain a courteous and professional demeanor at all times.
• Provide assistance to contractors and visitors to residential units.
• Ensure compliance to all hotel policies, standards and core practices.
• Ensure safety and security measures are taken and are in accordance with hotel standards.
• Undertake other ad hoc related responsibilities, as required

Hourly wage is at $22.27. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Strong customer service skills required.
• Excellent written and verbal communication.
• Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset.
• Previous experience with computer systems such as Micros, ALICE, Microsoft Office, Opera management system is preferred.
• Possession of BC Class 5 Driver’s License, Food Safe Level 1 and Serving It Right certifications is required.
• Ability to work independently without supervision and a variety of shifts including mornings, evenings, overnights, weekends & holidays.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.