Top Benefits
About the role
Job description:
Grand Touring Automobiles is seeking a highly organized and customer-focused Super Luxury Automotive BDC Administrator to support the daily operations of our centralized Business Development Center (BDC). This role is responsible for coordinating customer communications, scheduling service appointments, assisting with towing arrangements, maintaining accurate records, and supporting multiple Super Luxury dealership locations.
The ideal candidate is professional, detail-oriented, able to multitask in a fast-paced environment, and committed to delivering an exceptional customer experience.
Responsibilities
- Answer inbound customer calls, emails, and online inquiries in a professional and timely manner
- Schedule and confirm service maintenance appointments for multiple dealership locations
- Coordinate towing requests and communicate with tow providers and dealership staff
- Follow up with customers regarding upcoming appointments, missed appointments, and service reminders
- Maintain accurate customer records and appointment notes within dealership systems
- Route calls and inquiries to the appropriate departments or dealership personnel
- Monitor appointment availability and assist with workload balancing between locations
- Support BDC representatives and dealership management with administrative tasks
- Ensure all customer interactions are handled professionally and in accordance with dealership standards
- Assist with reporting, data entry, and tracking of appointment metrics and customer follow-up activity
- Work collaboratively with service advisors, managers, and dealership staff to ensure smooth operations
Qualifications
- Previous automotive dealership, BDC, customer service, or administrative experience preferred
- Software experience with dealership systems specifically CDK
- Experience operating OEM portals
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Strong computer skills and ability to learn dealership software systems
- Attention to detail and accuracy in data entry and scheduling
- Reliable, dependable, and team-oriented
- Experience handling high call volumes is considered an asset
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
Not the right fit? Search for Super Luxury BDC Administrator jobs in Oakville, ON
About GRAND TOURING AUTOMOBILES
Grand Touring Automobiles is the only retailer in Canada to house all major British car brands under one roof (Jaguar, Land Rover, Aston Martin, Rolls-Royce and Bentley). It was purchased by Paul Cummings, president and CEO of PTC Automotive, from long-time owner, David Geneen on November 1, 2009.
Paul has been an Automotive Executive for more than 25 years. Paul is currently the Dealer Principal and CEO of Grand Touring Automobiles (Aston Martin, Bentley, Bugatti, Jaguar, Land Rover, Lamborghini, Rolls-Royce and Karma franchises), as well as Jaguar/Land Rover Waterloo and Volvo of Waterloo.
Prior to David Geneen, Grand Touring Automobiles was owned by entrepreneur George Minden. At that time, GTA sold Jaguar, Aston Martin, Rolls-Royce and Bentley.
Now, our entire team of seasoned automotive professionals and luxury car enthusiasts at Grand Touring Automobiles invite you to come and visit us at one of our modern dealerships, conveniently located at 777 Dundas Street East in Toronto and 230 Sweetriver Boulevard in Uptown Toronto.
Come see the latest models of Jaguar, Land Rover, Aston Martin, Bentley, Rolls Royce, Lamborghini, Karma and Bugatti.
We have an exclusive selection of top-quality used vehicles, in stock, for you to check out, as well as a professional service department specializing in luxury vehicles.
Our well-stocked parts and accessories department is manned by experts ready to serve you. Whatever your automotive needs, we invite you to contact us online or by telephone. We look forward to hearing from you and will be happy to answer all your questions.
Similar Jobs
Top Benefits
About the role
Job description:
Grand Touring Automobiles is seeking a highly organized and customer-focused Super Luxury Automotive BDC Administrator to support the daily operations of our centralized Business Development Center (BDC). This role is responsible for coordinating customer communications, scheduling service appointments, assisting with towing arrangements, maintaining accurate records, and supporting multiple Super Luxury dealership locations.
The ideal candidate is professional, detail-oriented, able to multitask in a fast-paced environment, and committed to delivering an exceptional customer experience.
Responsibilities
- Answer inbound customer calls, emails, and online inquiries in a professional and timely manner
- Schedule and confirm service maintenance appointments for multiple dealership locations
- Coordinate towing requests and communicate with tow providers and dealership staff
- Follow up with customers regarding upcoming appointments, missed appointments, and service reminders
- Maintain accurate customer records and appointment notes within dealership systems
- Route calls and inquiries to the appropriate departments or dealership personnel
- Monitor appointment availability and assist with workload balancing between locations
- Support BDC representatives and dealership management with administrative tasks
- Ensure all customer interactions are handled professionally and in accordance with dealership standards
- Assist with reporting, data entry, and tracking of appointment metrics and customer follow-up activity
- Work collaboratively with service advisors, managers, and dealership staff to ensure smooth operations
Qualifications
- Previous automotive dealership, BDC, customer service, or administrative experience preferred
- Software experience with dealership systems specifically CDK
- Experience operating OEM portals
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Strong computer skills and ability to learn dealership software systems
- Attention to detail and accuracy in data entry and scheduling
- Reliable, dependable, and team-oriented
- Experience handling high call volumes is considered an asset
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
Not the right fit? Search for Super Luxury BDC Administrator jobs in Oakville, ON
About GRAND TOURING AUTOMOBILES
Grand Touring Automobiles is the only retailer in Canada to house all major British car brands under one roof (Jaguar, Land Rover, Aston Martin, Rolls-Royce and Bentley). It was purchased by Paul Cummings, president and CEO of PTC Automotive, from long-time owner, David Geneen on November 1, 2009.
Paul has been an Automotive Executive for more than 25 years. Paul is currently the Dealer Principal and CEO of Grand Touring Automobiles (Aston Martin, Bentley, Bugatti, Jaguar, Land Rover, Lamborghini, Rolls-Royce and Karma franchises), as well as Jaguar/Land Rover Waterloo and Volvo of Waterloo.
Prior to David Geneen, Grand Touring Automobiles was owned by entrepreneur George Minden. At that time, GTA sold Jaguar, Aston Martin, Rolls-Royce and Bentley.
Now, our entire team of seasoned automotive professionals and luxury car enthusiasts at Grand Touring Automobiles invite you to come and visit us at one of our modern dealerships, conveniently located at 777 Dundas Street East in Toronto and 230 Sweetriver Boulevard in Uptown Toronto.
Come see the latest models of Jaguar, Land Rover, Aston Martin, Bentley, Rolls Royce, Lamborghini, Karma and Bugatti.
We have an exclusive selection of top-quality used vehicles, in stock, for you to check out, as well as a professional service department specializing in luxury vehicles.
Our well-stocked parts and accessories department is manned by experts ready to serve you. Whatever your automotive needs, we invite you to contact us online or by telephone. We look forward to hearing from you and will be happy to answer all your questions.