Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Simulcast Switching Supervisor

POSITION SUMMARY

The Simulcast Switching Supervisor is a dual-function leadership role responsible for managing the Simulcast Switching Team and ensuring the high-fidelity delivery of all switching services. This position balances administrative oversight—including scheduling, and performance management—with active technical operation of simulcast equipment to maintain CRTC compliance

KEY RESPONSIBILITIES

• Staff Management: Oversee the Simulcast Switching Team, including handling HR-related issues and conducting performance reviews.

• Scheduling: Coordinate and schedule operators to ensure 24/7 coverage for all switching events.

• Quality Assurance: Ensure the entire team maintains a minimum quality control accuracy rate of 98%.

• Reporting: Complete comprehensive month-end reports and maintain a positive work environment.

• Live Switching: Perform live system switches and post text-based content for the channel.

• Data Input: Migrate programming schedules from Mediastats into the client-provided CPS application.

• CRTC Compliance: Monitor and validate Canadian-over-American substitutions, specifically auditing program start/end times and audio/video quality.

• Intervention Protocols:

• Default switches if American programming interrupts the feed.

• Ensure Canadian news interruptions remain untouched during substitutions.

• Technical Resolution: Investigate operational errors and resolve technical issues within a 3–5 minute window.

• NOC Liaison: Contact the client Network Operations Center (NOC) for channel disturbances or CPS application failures.

• Application Expertise: Maintain expert-level working knowledge of the Telestream Inspector application.

REQUIREMENTS AND QUALIFICATIONS

• 3–5 years in broadcast operations, with at least 1–2 years in a leadership or senior operator capacity.
• Focus: Demonstrated experience managing a team, handling HR issues (performance reviews), and overseeing complex scheduling.
• Accuracy: Proven ability to maintain a high degree of detail and accuracy (98%+) while multitasking.
• Technical Proficiency: Experience with Mediastats logs, CPS applications, and simulcast switching equipment.
• Communication: Ability to compile detailed occurrence reports and maintain daily contact with client stakeholders.
• Flexibility: Availability to work scheduled and ad-hoc shifts, including evenings, nights, and weekends

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

inclusion@cogeco.com