Manager, Messaging, Collaboration & Desktop Technologies
Top Benefits
About the role
Job Title : Manager, Messaging, Collaboration & Desktop Technologies
Full-time Opportunity | 3 days/week in Richmond, BC | Must hold a valid Canadian Work Visa
Salary: $127,804 – $155,281 annually
Our client is a large, mission-driven public organization serving workers and employers across British Columbia. The Technology division plays a strategic role in enabling secure, modern, and reliable digital services across the enterprise.
They are seeking an experienced Manager, Messaging, Collaboration & Desktop Technologies to lead the strategy and delivery of enterprise messaging, voice, collaboration, and desktop platforms, including virtual desktop infrastructure and cloud/hybrid device management frameworks. This role oversees a high-performing technical team and drives modernization initiatives that enhance security, productivity, and user experience across the organization.
Responsibilities:
Strategy & Technology Leadership
- Develop and maintain a long-term strategy for messaging, collaboration, voice, and virtual desktop technologies aligned with enterprise objectives.
- Participate in strategic and tactical IT planning, recommending direction for new and advanced infrastructure technologies.
- Develop and implement enterprise design frameworks and standards for messaging, collaboration, voice, and desktop environments.
- Lead modernization initiatives for cloud and hybrid device management, including systems management, patching, updates, and endpoint management frameworks.
- Stay current on advancements in AI, cloud computing, collaboration platforms, and emerging service delivery models.
Project & Portfolio Management
- Initiate and manage projects to research and evaluate new collaboration and virtual desktop tools.
- Develop business cases, implementation plans, and technology selection recommendations.
- Ensure projects are assigned, scheduled, and delivered according to approved plans.
- Manage vendor relationships and secure contract resources as needed.
Operational Excellence & Security
- Implement proactive solutions to maximize technology investments and service reliability.
- Work cross-functionally to strengthen information systems security and optimize enterprise processes.
- Ensure administrative and technical resources are in place to support staff productivity.
People Leadership
- Lead, mentor, and manage a technical team responsible for messaging, collaboration, and desktop services.
- Hire, coach, evaluate, and develop team members; set performance goals and provide regular feedback.
- Foster a collaborative team culture that promotes accountability, innovation, and continuous improvement.
- Support staff through organizational change and new technology initiatives.
Financial & Administrative Management
- Plan and manage the departmental operating budget effectively.
- Monitor financial performance, investigate variances, and implement corrective actions as required.
- Ensure compliance with corporate safety, health, and security policies.
Qualifications:
Required
- Bachelor’s degree in Computer Science or a related field (or equivalent experience).
- Minimum 10 years of experience in messaging, collaboration, desktop, or virtual desktop infrastructure technologies.
- Demonstrated leadership experience managing technical teams and complex enterprise initiatives.
- Strong knowledge of collaboration platforms, endpoint/device management frameworks, and enterprise desktop environments.
- Experience working within large, complex organizations with diverse technology needs.
Preferred
- Experience leading modernization initiatives in hybrid or cloud-first environments.
- Familiarity with AI-enabled collaboration tools and enterprise productivity ecosystems.
- Experience in unionized or highly regulated environments is considered an asset.
Compensation & Benefits
This position offers a competitive annual salary of $127,804 – $155,281 , along with a comprehensive total rewards package that may include:
- Defined benefit pension plan
- Generous vacation entitlement
- Extended health and dental benefits
- Optional leave arrangements
- Professional development and leadership development opportunities
NOTE : Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.
About Benchmark Recruitment
Unleash the full potential of your workforce with Benchmark Recruitment - the boutique agency that's shaking up the industry! With over 100 years of combined experience, our leadership team is fueled by a passion for delivering outstanding results for both clients and candidates.
We've seen it all, worked with the biggest names in the game, and listened to what truly matters to you. That's why we created Benchmark Recruitment - to put the focus back on the customer experience and simplify the hiring process. From sourcing top talent to retaining them, we partner with you every step of the way.
From high-growth startups to established enterprises, we have the expertise and network to meet your staffing needs, be it permanent, contract, or contract-to-hire. We're not just talking the talk, we walk the walk too. Our team is equipped with the latest technology and empowered with a work-life balance that their families deserve.
Join the next generation of recruitment with Benchmark Recruitment - where exceptional service meets exceptional results.
Manager, Messaging, Collaboration & Desktop Technologies
Top Benefits
About the role
Job Title : Manager, Messaging, Collaboration & Desktop Technologies
Full-time Opportunity | 3 days/week in Richmond, BC | Must hold a valid Canadian Work Visa
Salary: $127,804 – $155,281 annually
Our client is a large, mission-driven public organization serving workers and employers across British Columbia. The Technology division plays a strategic role in enabling secure, modern, and reliable digital services across the enterprise.
They are seeking an experienced Manager, Messaging, Collaboration & Desktop Technologies to lead the strategy and delivery of enterprise messaging, voice, collaboration, and desktop platforms, including virtual desktop infrastructure and cloud/hybrid device management frameworks. This role oversees a high-performing technical team and drives modernization initiatives that enhance security, productivity, and user experience across the organization.
Responsibilities:
Strategy & Technology Leadership
- Develop and maintain a long-term strategy for messaging, collaboration, voice, and virtual desktop technologies aligned with enterprise objectives.
- Participate in strategic and tactical IT planning, recommending direction for new and advanced infrastructure technologies.
- Develop and implement enterprise design frameworks and standards for messaging, collaboration, voice, and desktop environments.
- Lead modernization initiatives for cloud and hybrid device management, including systems management, patching, updates, and endpoint management frameworks.
- Stay current on advancements in AI, cloud computing, collaboration platforms, and emerging service delivery models.
Project & Portfolio Management
- Initiate and manage projects to research and evaluate new collaboration and virtual desktop tools.
- Develop business cases, implementation plans, and technology selection recommendations.
- Ensure projects are assigned, scheduled, and delivered according to approved plans.
- Manage vendor relationships and secure contract resources as needed.
Operational Excellence & Security
- Implement proactive solutions to maximize technology investments and service reliability.
- Work cross-functionally to strengthen information systems security and optimize enterprise processes.
- Ensure administrative and technical resources are in place to support staff productivity.
People Leadership
- Lead, mentor, and manage a technical team responsible for messaging, collaboration, and desktop services.
- Hire, coach, evaluate, and develop team members; set performance goals and provide regular feedback.
- Foster a collaborative team culture that promotes accountability, innovation, and continuous improvement.
- Support staff through organizational change and new technology initiatives.
Financial & Administrative Management
- Plan and manage the departmental operating budget effectively.
- Monitor financial performance, investigate variances, and implement corrective actions as required.
- Ensure compliance with corporate safety, health, and security policies.
Qualifications:
Required
- Bachelor’s degree in Computer Science or a related field (or equivalent experience).
- Minimum 10 years of experience in messaging, collaboration, desktop, or virtual desktop infrastructure technologies.
- Demonstrated leadership experience managing technical teams and complex enterprise initiatives.
- Strong knowledge of collaboration platforms, endpoint/device management frameworks, and enterprise desktop environments.
- Experience working within large, complex organizations with diverse technology needs.
Preferred
- Experience leading modernization initiatives in hybrid or cloud-first environments.
- Familiarity with AI-enabled collaboration tools and enterprise productivity ecosystems.
- Experience in unionized or highly regulated environments is considered an asset.
Compensation & Benefits
This position offers a competitive annual salary of $127,804 – $155,281 , along with a comprehensive total rewards package that may include:
- Defined benefit pension plan
- Generous vacation entitlement
- Extended health and dental benefits
- Optional leave arrangements
- Professional development and leadership development opportunities
NOTE : Interested candidates who meet the above qualifications are encouraged to apply directly. Due to the volume of applications, only those shortlisted will be contacted.
About Benchmark Recruitment
Unleash the full potential of your workforce with Benchmark Recruitment - the boutique agency that's shaking up the industry! With over 100 years of combined experience, our leadership team is fueled by a passion for delivering outstanding results for both clients and candidates.
We've seen it all, worked with the biggest names in the game, and listened to what truly matters to you. That's why we created Benchmark Recruitment - to put the focus back on the customer experience and simplify the hiring process. From sourcing top talent to retaining them, we partner with you every step of the way.
From high-growth startups to established enterprises, we have the expertise and network to meet your staffing needs, be it permanent, contract, or contract-to-hire. We're not just talking the talk, we walk the walk too. Our team is equipped with the latest technology and empowered with a work-life balance that their families deserve.
Join the next generation of recruitment with Benchmark Recruitment - where exceptional service meets exceptional results.