Quality Improvement Specialist
Top Benefits
About the role
QUALITY IMPROVEMENT SPECIALIST Full-time position- 37.5 hours per week
EveryMind Mental Health Services is looking for an enthusiastic and dynamic Quality Improvement Specialist with an interest in the non-profit health sector to join our team.
EveryMind is an accredited children’s mental health centre that provides a continuum of high-quality mental health services for children, youth and their families who are experiencing social, emotional and/or behavioral challenges.
Job Summary The Quality Improvement Specialist (QI) performs a key role in ensuring that the System Planning and Accountability Department (a) develops quality improvement processes and supports risk management processes that increase the quality, effectiveness and efficiency of clinical services and (b) provides information that supports evidence-based decision making in keeping with EveryMind’s mission, vision, values, and philosophy. Reporting to the Manager, Performance Measurement and Improvement, and working closely with, the Chief Officer, System Planning and Accountability, the QI Specialist is responsible for (a) the identification, measurement, monitoring and reporting of service quality, client safety, client and stakeholder feedback (b) the implementation of evidence-based practices in the areas of continuous quality improvement, including client safety and (c) supporting the agency’s risk management processes. This position is part of the department’s Performance Measurement and Improvement Team and contributes to building the capacity for quality improvement and client safety both within the organization and across the child and youth mental health services sector.
Hiring Salary range - $68,805 - $74,420 Please note that hiring salaries are commensurate with experience and generally start at the beginning of the range.
Why work at EveryMind?
- Work for an organization that is the lead agency in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
- Contribute to the mental health & wellbeing of children and youth.
- Enjoy exceptional training and development opportunities including an Education Assistance Plan to support employees in further education in their field.
- A strong workplace wellness focus: 4 weeks paid vacation , 2 float days, paid personal leave days, in addition to 11 paid public holidays.
- An Extended Health Plan that includes $1000 for mental health supports and a Flexible Health Spending Account.
- Company Laptop and cellphone provided to employees.
- An excellent Extended health and Dental benefits plan, all premiums fully paid by the employer, no co-pay required by the employee.
- Income protection Sick leave Plan and Life insurance.
- Free, confidential 24/7 counselling and mental health support for you and your family via our Employee and Family Assistance Program.
- An exceptional Retirement Plan where the employer contributes 7% equivalent of your salary to your personal pension plan.
- A workplace culture that embraces Diversity, Equity, Inclusion & Anti-racism (DEIA) with employee-led internal committees focusing on Black Engagement, LGBTQ2S, Indigenous Knowledge.
Job Responsibilities: The incumbent will:
- Develop, design and implement data collection procedures and tools to support quality improvement and risk management processes within the organization.
- Measure the quality of existing services in satisfying the needs of clients and community stakeholders and solicit feedback on key areas for improvement.
- Explore and recommend quality improvement processes and methodologies that facilitate their integration into day-to-day clinical work by consulting with staff, management, clients and community stakeholders.
- Engage with key stakeholders (e.g., children and youth, caregivers, EveryMind staff, community partners, etc.) within EveryMind and across the child and youth mental health system to ensure that quality improvement, and client safety methods are developed using a participatory, collaborative, utilization-focused lens.
- Utilize CQI tools (e.g., process mapping) to document the development of new programs, improve service delivery processes of existing services, and ensure that client information systems reflect clinical processes.
- Develop, support and maintain a client incident management reporting system.
- Create and support a culture of continuous quality improvement through the development and implementation of quality improvement processes and methods.
- Build EveryMind’s knowledge of and capacity for continuous quality improvement and client safety principles and methodologies.
- Support and coordinate the development of continuous quality improvement and risk management plans and frameworks that are aligned with EveryMind’s strategic priorities.
- Lead/participate in process reviews, incident reviews, and root cause analyses to develop and monitor required action plans.
- Collaborate with clinical and operational leaders to develop, design, describe, deploy, and support the delivery of quality improvement and client safety, and risk management initiatives/projects.
- Gather data from a variety of internal (e.g., information systems) and external (e.g., Statistics Canada) sources.
- Provide management with comprehensive and timely data reports, including recommendations, to assist with monitoring and decision-making processes for improving clinical services.
- Develop and implement processes and strategies and set standards for data collection that ensure the integrity of quality indicator data.
- Train and support staff responsible for the collection and input of quality data.
- Analyse data using the appropriate quantitative and/or qualitative techniques.
- Summarize and present data using a variety of formats (e.g., reports, presentations, infographics, etc.) that ensures information is easily shared and understood by all stakeholders.
- Communicate outcomes, action plans, and project statuses to relevant committees, leadership, frontline staff, and other key stakeholders.
- Provide support and consultation to EveryMind management and staff regarding the measurement and interpretation of data.
- Ensure the maintenance of quality improvement data sets (e.g., client, caregiver, stakeholder survey data, file audit data, client safety incidents data etc.).
- Maintain up to date knowledge regarding the needs and issues of the child and youth mental health sector, including (a) the local mental health needs of children/youth, (b) service trends and barriers, (c) funder requirements/accountabilities, (d) the needs and strengths of community partner agencies, and (e) local/provincial political and economic climate.
- Liaise with staff, external colleagues, professional associations and other institutions regarding quality improvement, client safety, and risk management activities.
- Coordinate accreditation through the appropriate accrediting bodies.
- Manage quality improvements and client safety projects by developing and tracking project milestones, performance measures, and dashboards.
- Maintain up to date knowledge in the areas of quality assurance, quality improvement, statistical methods and risk management.
- Ensure all tasks completed are carried out in compliance with relevant legislation and professional standards, and with EveryMind’s policies, procedures, and guidelines.
Skills and Qualifications:
- Master’s Degree in a related field with eligibility for membership in the appropriate professional association or the equivalent combination of education and experience.
- A minimum of three years directly related experience in quality improvement and risk management.
- Applied knowledge of quality improvement, client safety and risk management processes (e.g., LEAN, Six Sigma, etc.), methods and statistical techniques including design, analyses, conceptual rigour, and knowledge dissemination.
- Excellent statistical software skills with high proficiency in Excel and SPSS (Statistical Package for the Social Sciences). Experience with use of qualitative research techniques and computer software is an asset.
- Extensive experience with databases and data management processes, including collection, monitoring, and audit protocols that ensure data integrity and facilitate analyses and reporting.
- Familiarity with children’s mental health services and evaluation techniques are assets.
- Certification related to quality improvement (e.g., Quality Professional by Excellence Canada, Lean Certification, etc.) is an asset.
- Excellent computer skills with demonstrated proficiency with the Microsoft suite of tools, search engines, and web-based platforms.
- Excellent oral and written communication skills, with the ability to effectively share and present information to all stakeholders.
- Strong interpersonal, organizational, and administrative skills, with a keen attention to detail.
- Excellent project management skills and proven ability to work on multiple projects, concurrently.
- Demonstrated ability to take initiative and to work independently, as well as part of a team.
- Valid Ontario driver’s license, use of a vehicle and the ability to work in a variety of settings. Some evening work may be required.
- A Satisfactory Vulnerable Sector Police Check and Pre-Employment Medical screening (including TB test, MMR, TD, Polio, Covid-19 vaccination), is required.
EveryMind is committed to building a highly qualified, diverse, inclusive, varied workplace reflecting the full diversity of the community we serve, a workplace that is welcoming to people of all backgrounds, where our employees and our clients can be their authentic selves.
We encourage applications from members of historically marginalized groups including but not limited to Black, Indigenous, and People of Colour, people with varying abilities, LGBTQ2S+, and other equity-seeking groups. Please click here to see our Diversity, Equity & Inclusion statement. https://everymind.ca/diversity-equity-and-inclusion/
We are striving to create a barrier-free and accessible workplace for everyone; this includes our hiring processes. EveryMind will make every effort to accommodate any accessibility needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (2005). Please inform us if you require any accommodations during the hiring process.
We thank all those who apply, only those selected for further consideration will be contacted
If this position is of interest to you, please submit a cover letter and a resume, by no later than Oct 31, 2025.
LI#BK1
Quality Improvement Specialist
Top Benefits
About the role
QUALITY IMPROVEMENT SPECIALIST Full-time position- 37.5 hours per week
EveryMind Mental Health Services is looking for an enthusiastic and dynamic Quality Improvement Specialist with an interest in the non-profit health sector to join our team.
EveryMind is an accredited children’s mental health centre that provides a continuum of high-quality mental health services for children, youth and their families who are experiencing social, emotional and/or behavioral challenges.
Job Summary The Quality Improvement Specialist (QI) performs a key role in ensuring that the System Planning and Accountability Department (a) develops quality improvement processes and supports risk management processes that increase the quality, effectiveness and efficiency of clinical services and (b) provides information that supports evidence-based decision making in keeping with EveryMind’s mission, vision, values, and philosophy. Reporting to the Manager, Performance Measurement and Improvement, and working closely with, the Chief Officer, System Planning and Accountability, the QI Specialist is responsible for (a) the identification, measurement, monitoring and reporting of service quality, client safety, client and stakeholder feedback (b) the implementation of evidence-based practices in the areas of continuous quality improvement, including client safety and (c) supporting the agency’s risk management processes. This position is part of the department’s Performance Measurement and Improvement Team and contributes to building the capacity for quality improvement and client safety both within the organization and across the child and youth mental health services sector.
Hiring Salary range - $68,805 - $74,420 Please note that hiring salaries are commensurate with experience and generally start at the beginning of the range.
Why work at EveryMind?
- Work for an organization that is the lead agency in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
- Contribute to the mental health & wellbeing of children and youth.
- Enjoy exceptional training and development opportunities including an Education Assistance Plan to support employees in further education in their field.
- A strong workplace wellness focus: 4 weeks paid vacation , 2 float days, paid personal leave days, in addition to 11 paid public holidays.
- An Extended Health Plan that includes $1000 for mental health supports and a Flexible Health Spending Account.
- Company Laptop and cellphone provided to employees.
- An excellent Extended health and Dental benefits plan, all premiums fully paid by the employer, no co-pay required by the employee.
- Income protection Sick leave Plan and Life insurance.
- Free, confidential 24/7 counselling and mental health support for you and your family via our Employee and Family Assistance Program.
- An exceptional Retirement Plan where the employer contributes 7% equivalent of your salary to your personal pension plan.
- A workplace culture that embraces Diversity, Equity, Inclusion & Anti-racism (DEIA) with employee-led internal committees focusing on Black Engagement, LGBTQ2S, Indigenous Knowledge.
Job Responsibilities: The incumbent will:
- Develop, design and implement data collection procedures and tools to support quality improvement and risk management processes within the organization.
- Measure the quality of existing services in satisfying the needs of clients and community stakeholders and solicit feedback on key areas for improvement.
- Explore and recommend quality improvement processes and methodologies that facilitate their integration into day-to-day clinical work by consulting with staff, management, clients and community stakeholders.
- Engage with key stakeholders (e.g., children and youth, caregivers, EveryMind staff, community partners, etc.) within EveryMind and across the child and youth mental health system to ensure that quality improvement, and client safety methods are developed using a participatory, collaborative, utilization-focused lens.
- Utilize CQI tools (e.g., process mapping) to document the development of new programs, improve service delivery processes of existing services, and ensure that client information systems reflect clinical processes.
- Develop, support and maintain a client incident management reporting system.
- Create and support a culture of continuous quality improvement through the development and implementation of quality improvement processes and methods.
- Build EveryMind’s knowledge of and capacity for continuous quality improvement and client safety principles and methodologies.
- Support and coordinate the development of continuous quality improvement and risk management plans and frameworks that are aligned with EveryMind’s strategic priorities.
- Lead/participate in process reviews, incident reviews, and root cause analyses to develop and monitor required action plans.
- Collaborate with clinical and operational leaders to develop, design, describe, deploy, and support the delivery of quality improvement and client safety, and risk management initiatives/projects.
- Gather data from a variety of internal (e.g., information systems) and external (e.g., Statistics Canada) sources.
- Provide management with comprehensive and timely data reports, including recommendations, to assist with monitoring and decision-making processes for improving clinical services.
- Develop and implement processes and strategies and set standards for data collection that ensure the integrity of quality indicator data.
- Train and support staff responsible for the collection and input of quality data.
- Analyse data using the appropriate quantitative and/or qualitative techniques.
- Summarize and present data using a variety of formats (e.g., reports, presentations, infographics, etc.) that ensures information is easily shared and understood by all stakeholders.
- Communicate outcomes, action plans, and project statuses to relevant committees, leadership, frontline staff, and other key stakeholders.
- Provide support and consultation to EveryMind management and staff regarding the measurement and interpretation of data.
- Ensure the maintenance of quality improvement data sets (e.g., client, caregiver, stakeholder survey data, file audit data, client safety incidents data etc.).
- Maintain up to date knowledge regarding the needs and issues of the child and youth mental health sector, including (a) the local mental health needs of children/youth, (b) service trends and barriers, (c) funder requirements/accountabilities, (d) the needs and strengths of community partner agencies, and (e) local/provincial political and economic climate.
- Liaise with staff, external colleagues, professional associations and other institutions regarding quality improvement, client safety, and risk management activities.
- Coordinate accreditation through the appropriate accrediting bodies.
- Manage quality improvements and client safety projects by developing and tracking project milestones, performance measures, and dashboards.
- Maintain up to date knowledge in the areas of quality assurance, quality improvement, statistical methods and risk management.
- Ensure all tasks completed are carried out in compliance with relevant legislation and professional standards, and with EveryMind’s policies, procedures, and guidelines.
Skills and Qualifications:
- Master’s Degree in a related field with eligibility for membership in the appropriate professional association or the equivalent combination of education and experience.
- A minimum of three years directly related experience in quality improvement and risk management.
- Applied knowledge of quality improvement, client safety and risk management processes (e.g., LEAN, Six Sigma, etc.), methods and statistical techniques including design, analyses, conceptual rigour, and knowledge dissemination.
- Excellent statistical software skills with high proficiency in Excel and SPSS (Statistical Package for the Social Sciences). Experience with use of qualitative research techniques and computer software is an asset.
- Extensive experience with databases and data management processes, including collection, monitoring, and audit protocols that ensure data integrity and facilitate analyses and reporting.
- Familiarity with children’s mental health services and evaluation techniques are assets.
- Certification related to quality improvement (e.g., Quality Professional by Excellence Canada, Lean Certification, etc.) is an asset.
- Excellent computer skills with demonstrated proficiency with the Microsoft suite of tools, search engines, and web-based platforms.
- Excellent oral and written communication skills, with the ability to effectively share and present information to all stakeholders.
- Strong interpersonal, organizational, and administrative skills, with a keen attention to detail.
- Excellent project management skills and proven ability to work on multiple projects, concurrently.
- Demonstrated ability to take initiative and to work independently, as well as part of a team.
- Valid Ontario driver’s license, use of a vehicle and the ability to work in a variety of settings. Some evening work may be required.
- A Satisfactory Vulnerable Sector Police Check and Pre-Employment Medical screening (including TB test, MMR, TD, Polio, Covid-19 vaccination), is required.
EveryMind is committed to building a highly qualified, diverse, inclusive, varied workplace reflecting the full diversity of the community we serve, a workplace that is welcoming to people of all backgrounds, where our employees and our clients can be their authentic selves.
We encourage applications from members of historically marginalized groups including but not limited to Black, Indigenous, and People of Colour, people with varying abilities, LGBTQ2S+, and other equity-seeking groups. Please click here to see our Diversity, Equity & Inclusion statement. https://everymind.ca/diversity-equity-and-inclusion/
We are striving to create a barrier-free and accessible workplace for everyone; this includes our hiring processes. EveryMind will make every effort to accommodate any accessibility needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (2005). Please inform us if you require any accommodations during the hiring process.
We thank all those who apply, only those selected for further consideration will be contacted
If this position is of interest to you, please submit a cover letter and a resume, by no later than Oct 31, 2025.
LI#BK1