Library Service Desk Coordinator
About the role
Library Service Desk Coordinator
Full-Time Support Staff (12 Month Contract)
Reporting to the Manager, Archives and Access Services, and working in conjunction with other library staff, the Library Service Desk Coordinator advances and enriches the library user experience by providing guidance and assistance to faculty, students and staff of Nipissing University and Canadore College and the community. Responsibilities include assisting library users with circulation servicers, access to information resources, guidance with information searching and effective search strategies, conducting library orientation sessions and may include provision of introductory information literacy instruction sessions.
The Library Service Desk Coordinator plays a key role in supporting the daily operations of the library by ensuring services are delivered in a consistent, client-focused manner with an emphasis on quality and consistency. The Coordinator works to foster an inclusive and respectful environment where all staff and users can thrive while providing day-to-day guidance and coordination of Service Desk staff. The Coordinator helps organize workloads, supports team communication, evaluates and recommends adjustments to procedures and workflows as necessary, recommends new services and ensures the consistent delivery of high-quality service to library patrons.
The Library Service Desk is open days, evenings, and weekends; therefore, evening and weekend work is required. The schedule will be afternoons, evenings, and weekends, during the Academic term. The Coordinator will be notified in advance of any changes to the regularly scheduled shifts as outlined in Article 22.02 of the collective agreement.
The successful candidate will have a Library Technician Diploma from a recognized program, along with two to three years of directly related frontline library experience. Training and demonstrated experience with the provision of circulation and reference services, library orientation, and instruction sessions are also required.
Please submit your letter of application and resume in one document, via email to careers@nipissingu.ca by 4:00 p.m., November 10, 2025.
Hiring is subject to final budgetary approval. In accordance with Article 12.05 (b) of the OPSEU Full-Time Support Staff Collective Agreement and OPSEU Part-Time Staff Collective Agreement, first consideration is given to those internal applicants. The search committee would like to thank all applicants for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.
Nipissing University is committed to employment equity and strongly encourages applications, which may include self-identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities.
Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada.
Nipissing University will provide accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources at at access@nipissingu.ca.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: From $28.70 per hour
Expected hours: 35 per week
Work Location: In person
About Nipissing University
While the roots of Nipissing University extend back to the 1900's with the North Bay Normal School, Nipissing University College was formed in 1967 as an affiliate of Laurentian University. Nipissing University received its charter as an independent University in 1992. Today, Nipissing is proud to be a primarily undergraduate university with a reputation for excellence in teacher education, arts, science and professional programs. Students will find themselves in a high quality academic environment that is student-focused and based on personal teaching practices, innovative approaches to learning, and a growing research culture. Nipissing is committed to playing a positive role in the educational, social, cultural and economic life in all of the communities it serves.
Library Service Desk Coordinator
About the role
Library Service Desk Coordinator
Full-Time Support Staff (12 Month Contract)
Reporting to the Manager, Archives and Access Services, and working in conjunction with other library staff, the Library Service Desk Coordinator advances and enriches the library user experience by providing guidance and assistance to faculty, students and staff of Nipissing University and Canadore College and the community. Responsibilities include assisting library users with circulation servicers, access to information resources, guidance with information searching and effective search strategies, conducting library orientation sessions and may include provision of introductory information literacy instruction sessions.
The Library Service Desk Coordinator plays a key role in supporting the daily operations of the library by ensuring services are delivered in a consistent, client-focused manner with an emphasis on quality and consistency. The Coordinator works to foster an inclusive and respectful environment where all staff and users can thrive while providing day-to-day guidance and coordination of Service Desk staff. The Coordinator helps organize workloads, supports team communication, evaluates and recommends adjustments to procedures and workflows as necessary, recommends new services and ensures the consistent delivery of high-quality service to library patrons.
The Library Service Desk is open days, evenings, and weekends; therefore, evening and weekend work is required. The schedule will be afternoons, evenings, and weekends, during the Academic term. The Coordinator will be notified in advance of any changes to the regularly scheduled shifts as outlined in Article 22.02 of the collective agreement.
The successful candidate will have a Library Technician Diploma from a recognized program, along with two to three years of directly related frontline library experience. Training and demonstrated experience with the provision of circulation and reference services, library orientation, and instruction sessions are also required.
Please submit your letter of application and resume in one document, via email to careers@nipissingu.ca by 4:00 p.m., November 10, 2025.
Hiring is subject to final budgetary approval. In accordance with Article 12.05 (b) of the OPSEU Full-Time Support Staff Collective Agreement and OPSEU Part-Time Staff Collective Agreement, first consideration is given to those internal applicants. The search committee would like to thank all applicants for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.
Nipissing University is committed to employment equity and strongly encourages applications, which may include self-identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities.
Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada.
Nipissing University will provide accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources at at access@nipissingu.ca.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: From $28.70 per hour
Expected hours: 35 per week
Work Location: In person
About Nipissing University
While the roots of Nipissing University extend back to the 1900's with the North Bay Normal School, Nipissing University College was formed in 1967 as an affiliate of Laurentian University. Nipissing University received its charter as an independent University in 1992. Today, Nipissing is proud to be a primarily undergraduate university with a reputation for excellence in teacher education, arts, science and professional programs. Students will find themselves in a high quality academic environment that is student-focused and based on personal teaching practices, innovative approaches to learning, and a growing research culture. Nipissing is committed to playing a positive role in the educational, social, cultural and economic life in all of the communities it serves.