JOB SUMMARY Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible for interpretive and educational program development as well as delivery at the city’s historic sites and museums. You are also responsible for ongoing work on heritage projects such as the Oral History project and historical research for educational use. You assist with ongoing promotional activities; liaise with volunteers, community groups and facility user groups; assist in the supervision and training of summer staff; receive and direct visitors, answer public inquiries (such as genealogy research) and dispense public information; and perform reception and clerical duties as needed.

EDUCATION AND EXPERIENCE

Enrolled in a university or college program in history, social sciences, museum studies, education or related discipline.

Minimum of 2 years of interpretive experience in a museum environment; and / or 2 years of experience teaching in a school environment; and / or 1 year experience in historical research and project writing.

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates

AODA Customer Service/IASR Training

KNOWLEDGE

• Completion of health and safety training required by legislation and by the corporation of the City of Ottawa
• Historical facts and information about the city of Ottawa
• Ottawa’s historical sites, museums, archives and other heritage institutions
• Current trends in museum educational programs
• Proper museological techniques for the handling and display of artifacts
• Interpretive techniques
• Ontario School curriculum
• Client service needs
• Project management
• MS Office software including MS Word and MS Excel.
• General visitor centre procedures and techniques
• Working knowledge of applicable occupational health and safety legislation and of corporate /departmental policies and procedures related to health and safety

COMPETENCIES, SKILLS AND ABILITIES

• Excellent communication skills
• Very good organizational and multitasking skills
• Very good writing skills
• Able to multi-task and work independently as well as in a team setting
• Flexibility and ability to cope with a changing working environment
• Thrives and fosters a continuous learning environment
• Demonstrates leadership, initiative and creativity
• Organized, efficient and productive
• Excellent people skills
• Able to work flexible hours, including evenings and weekends

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).; Police record checks completed by a third-party company will not be accepted.