Top Benefits
About the role
Company Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary:
The Logistics Coordinator will be responsible for providing high quality client service support, monitoring and reporting of customer and vendor performance. The Logistics Coordinator will act as a primary means of contact for L & T customer base as well as internal Nippon Express departments and will be responsible for maintaining various forms of communication including e-mail, telephone, internal TMS systems and verbal between Nippon external and internal customers as well as L &T staff.
Duties and Responsibilities:
- Arrange transportation and facilitate the movement of goods based on customer demands, including cross-border, domestic, FTL, LTL, white grove, oversize, and dangerous goods etc.
- Coordinate pickup and delivery orders with trucking companies, airlines and/or bonded facilities
- Ensure accuracy on shipments and minimize risk of delay by communicating with customers and vendors
- Prompt and accurate communication with customers, external and internal branches, and sub-contractors
- Track and trace orders and report any anomalies
- Provide excellent customer service with prompt handling of quotes, orders, and sales inquiries
- Advise clients on transportation and payment methods, including the issuance of freight bills and invoices to brokers and/or customer. Including proper record retention and filing of documentation
- Filing of invoices, orders, PODs, and collect payments for the same
- Collect, audit and accurately enter carrier qualification information
- Reconcile/balance customer accounts and ledgers by collection and analyzing account information
- Assist manager with ongoing improvement of systems, projects, procedures and processes
- Various other duties as may be required
Qualification:
- Experience in 3PL, load brokering operations or dispatch operations (an asset)
- General knowledge of the freight forwarding CIFFA environment
- Ability to provide quality service for our customers by understanding their needs and requirements
- Strong communication skills, verbal and written
- Strong time management; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet deadlines
- Critical thinking and problem solving
- Basic knowledge of Microsoft Office products, including Excel and Word
Education:
- High school diploma
- CargoWise and Truck mate experience is an asset
- TDG certification is an asset
**What We Offer!**
- Hybrid WFH Model
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.
Top Benefits
About the role
Company Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary:
The Logistics Coordinator will be responsible for providing high quality client service support, monitoring and reporting of customer and vendor performance. The Logistics Coordinator will act as a primary means of contact for L & T customer base as well as internal Nippon Express departments and will be responsible for maintaining various forms of communication including e-mail, telephone, internal TMS systems and verbal between Nippon external and internal customers as well as L &T staff.
Duties and Responsibilities:
- Arrange transportation and facilitate the movement of goods based on customer demands, including cross-border, domestic, FTL, LTL, white grove, oversize, and dangerous goods etc.
- Coordinate pickup and delivery orders with trucking companies, airlines and/or bonded facilities
- Ensure accuracy on shipments and minimize risk of delay by communicating with customers and vendors
- Prompt and accurate communication with customers, external and internal branches, and sub-contractors
- Track and trace orders and report any anomalies
- Provide excellent customer service with prompt handling of quotes, orders, and sales inquiries
- Advise clients on transportation and payment methods, including the issuance of freight bills and invoices to brokers and/or customer. Including proper record retention and filing of documentation
- Filing of invoices, orders, PODs, and collect payments for the same
- Collect, audit and accurately enter carrier qualification information
- Reconcile/balance customer accounts and ledgers by collection and analyzing account information
- Assist manager with ongoing improvement of systems, projects, procedures and processes
- Various other duties as may be required
Qualification:
- Experience in 3PL, load brokering operations or dispatch operations (an asset)
- General knowledge of the freight forwarding CIFFA environment
- Ability to provide quality service for our customers by understanding their needs and requirements
- Strong communication skills, verbal and written
- Strong time management; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet deadlines
- Critical thinking and problem solving
- Basic knowledge of Microsoft Office products, including Excel and Word
Education:
- High school diploma
- CargoWise and Truck mate experience is an asset
- TDG certification is an asset
**What We Offer!**
- Hybrid WFH Model
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.