Senior Customer Success Manager
Top Benefits
About the role
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.
About Us:**
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
*Manage an assigned and growing portfolio of high touch enterprise accounts. *Build positive relationships with clients, while becoming a trusted AI Solutions advisor. *Act as the central point of contact and handle customers’ individual needs. *Resolve conflicts and provide solutions to customers in a timely manner. *Identify and create growth opportunities within the assigned book of business. *Expand STAN’s Suite of AI tools across property management firms full portfolios. *Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations. *Set and track account targets, aligned with company and Customer Success objectives. *Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving. *Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences. *Become the internal voice of the customer at STAN, driving our client's needs forward. *Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.
Requirements
*Proven work experience in technical consulting/implementation, customer service, and/or client success.
*Hands-on experience with selling and an ability to deliver excellent customer service.
*Knowledge of CRM software, Project Management, and CS Platforms.
*Experience with scaling Account Management programs within a fast-paced startup.
*Deep understanding of performance metrics.
*Excellent communication, objection handling, and negotiation skills.
*An ability to deliver projects and answer inquiries on time.
*Business acumen with a problem-solving attitude.
*Degree in Business Administration, Marketing, or equivalent experience.
Benefits
*Competitive salary *Comprehensive health, dental, and specialist benefits. *Company Macbook. *Free parking and shuttle service to the office. *Extra PTO during occasional US holidays. *Company events, in-office restaurant, and building-wide perks. *Unlimited ping pong and espresso!
If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!
Not the right fit? Search for Customer Success Manager jobs in Toronto
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.
Similar jobs you might like
Senior Customer Success Manager
Top Benefits
About the role
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.
About Us:**
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
*Manage an assigned and growing portfolio of high touch enterprise accounts. *Build positive relationships with clients, while becoming a trusted AI Solutions advisor. *Act as the central point of contact and handle customers’ individual needs. *Resolve conflicts and provide solutions to customers in a timely manner. *Identify and create growth opportunities within the assigned book of business. *Expand STAN’s Suite of AI tools across property management firms full portfolios. *Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations. *Set and track account targets, aligned with company and Customer Success objectives. *Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving. *Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences. *Become the internal voice of the customer at STAN, driving our client's needs forward. *Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.
Requirements
*Proven work experience in technical consulting/implementation, customer service, and/or client success.
*Hands-on experience with selling and an ability to deliver excellent customer service.
*Knowledge of CRM software, Project Management, and CS Platforms.
*Experience with scaling Account Management programs within a fast-paced startup.
*Deep understanding of performance metrics.
*Excellent communication, objection handling, and negotiation skills.
*An ability to deliver projects and answer inquiries on time.
*Business acumen with a problem-solving attitude.
*Degree in Business Administration, Marketing, or equivalent experience.
Benefits
*Competitive salary *Comprehensive health, dental, and specialist benefits. *Company Macbook. *Free parking and shuttle service to the office. *Extra PTO during occasional US holidays. *Company events, in-office restaurant, and building-wide perks. *Unlimited ping pong and espresso!
If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!
Not the right fit? Search for Customer Success Manager jobs in Toronto
About STAN AI
𝗦𝗧𝗔𝗡 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗳𝗶𝗿𝘀𝘁 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁. Already in action across the industry, STAN uses advanced artificial intelligence to provide instant, 24/7 responses via text, email, voice and web chat. By handling routine inquiries, STAN empowers community and property managers to focus on high-priority tasks while ensuring homeowners and residents receive seamless support.
Launched in 2019 by two property management veterans with over 20 years of experience at North America’s largest management company, STAN was created to tackle real-world challenges faced by CAMs and HOAs.
Recognized for its impact and innovation, STAN is an award-winning platform celebrated by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada and the Waterloo Accelerator Centre. 𝗪𝗶𝘁𝗵 𝗦𝗧𝗔𝗡, 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗵𝗼𝗿𝗶𝘇𝗼𝗻—𝗶𝘁’𝘀 𝗵𝗲𝗿𝗲.