Management Consultant (Business Relationship Management)
About the role
Job ID: 57785
Job Category: Information & Technology
Division & Section: Technology Services, Enterprise Strategy & Project Delivery
Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
Job Type & Duration: Permanent, Full-time
Salary: $113,683 - $155,216
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Sept-2025 to 10-Oct-2025
Virtual Info Session: Monday, October 6, 2025 at 12PM EST (See details below)
To manage and provide consulting services to senior management in the practice areas of strategy development and planning; business planning and performance reporting; business process re-engineering; program review and alternative service delivery; program and service improvement; organization development; and, change management.
Major Responsibilities:
-
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
-
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
-
Provides client-driven, value-added management consulting services to a portfolio of diverse clients reflecting practice areas.
-
Provides business analysis, formulation, coordination and advice to senior managers regarding programs, services and organization at both a strategic and operational level.
-
Shapes and coordinates client requests for IT products, services and initiatives. In consultation with client and key stakeholders, determines focus, scope, objectives, methodology and activities.
-
Directs and facilitates the assessment process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
-
Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
-
Supports management in assessing and devising solutions from a pragmatic and objective perspective.
-
Works in support of project steering committees and leads interdepartmental teams and working groups.
-
Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
-
Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices;
-
Leads and/or supports cross-departmental teams in the development and application of corporate initiatives; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
-
Researches, reviews and reports on existing and new technology solutions, tools and methodologies and advises senior managers on emerging techniques and other applied IT concepts and their applicability to the City.
-
Promotes organization learning and takes steps to orchestrate change through corporate wide and interdepartmental initiatives
-
Fosters and maintains cooperative working relationships within and external to the division; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
-
Supports and contributes to the preparation of various formal contractual documents such as Request for Information/Proposal/Quotation (RFI/P/Q), Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreements (SLA).
-
Negotiates with senior management, clients, and various stakeholders, to navigate conflicting goals, objectives and priorities and achieve mutually beneficial outcomes.
-
Applies Business Relationship Management (BRM) competencies to assist with the planning and initiation of technology initiatives and service requests, partnering with client divisions to define project scopes, action plans and objectives
-
Develops, designs, and delivers presentations, promoting technology products and services to increase client understanding and appreciation of their benefits, emphasizing how they align with their specific divisional and business operations.
-
Acts as a first point of escalation for clients to coordinate the resolution of issues and ensures timely communication throughout the process.
-
Engages with clients from project ideation to adoption, to ensure that IT service delivery objectives are met at a line-of-business level and fostering a collaborative partnership.
-
Schedules and prepares quarterly reviews, utilizing them to set objectives, address any gaps in client engagement and identify opportunities for further enhancement
-
Identifies and analyzes current business processes and practices in the context of evolving information architecture, technology architecture and performance measures; assists in the preparation of feasibility studies and recommends overall technical solutions for business initiatives leveraging existing enterprise infrastructure investments
-
Support client strategy development, supporting business objectives and mapping of required technical capabilities
Key Qualifications:
The primary responsibilities of the Management Consultant (Business Relationship Management) position include, but are not limited to:
-
Post-secondary degree or diplomain Information Technology, Computer Science, Business Administration or Project Management or related field of study or an equivalent combination of education and experience.
-
Extensive client relationship management experience demonstrated through building and maintaining partnerships, leading engagement activities such as quarterly reviews, managing escalations, and ensuring technology initiatives align with divisional and corporate priorities.
-
Considerable experience in consulting and/or in the development and delivery of strategic plans and narratives, working collaboratively with cross-functional stakeholders.
-
Considerable experience in technology operations, supported by broad knowledge of project management principles, Business Relationship Management (BRM), and business analysis methodologies.
-
Considerable experience with current and emerging information technology concepts and trends, including applied knowledge of ITIL and BRM best practices, and understanding of business requirements related to technology services and solutions.
-
Considerable experience leading project teams in large and complex business or technology environments, involving multiple stakeholders and diverse organizational contexts.
-
Certification from the Business Relationship Management Institute with Business Relationship Management Professional (BRMP®) or Certified Business Relationship Manager (CBRM®) is an asset.
-
Highly developed oral and written communication skills, including the ability to effectively present, facilitate discussions, and negotiate with diverse stakeholders, including senior management and executive-level audiences.
-
Comprehensive knowledge of IT infrastructure, business applications, and their integration in support of organizational operations and service delivery.
-
Strong organizational, planning, and priority-setting skills, with the ability to manage multiple competing demands in a dynamic environment.
-
Proven ability to deliver exceptional client service, with demonstrated skills in negotiation, conflict resolution, and managing complex stakeholder relationships.
Join Us!
If you are interested in learning more about the Management Consultant (Business Relationship Management) role, you can participate in a virtual Microsoft Teams information session.
When: Monday, October 6th, 2025
Time: 12:00 PM – 1:00 PM
You will have the opportunity to ask questions related to the position, working for the City of Toronto's Technology Services division, as well as the City's application process.
Please register to participate in the information session using this link:
It is important to note that this is a public information session. To remain anonymous, participants must ensure their login name reflects that preference.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
Management Consultant (Business Relationship Management)
About the role
Job ID: 57785
Job Category: Information & Technology
Division & Section: Technology Services, Enterprise Strategy & Project Delivery
Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6
Job Type & Duration: Permanent, Full-time
Salary: $113,683 - $155,216
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-Sept-2025 to 10-Oct-2025
Virtual Info Session: Monday, October 6, 2025 at 12PM EST (See details below)
To manage and provide consulting services to senior management in the practice areas of strategy development and planning; business planning and performance reporting; business process re-engineering; program review and alternative service delivery; program and service improvement; organization development; and, change management.
Major Responsibilities:
-
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
-
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
-
Provides client-driven, value-added management consulting services to a portfolio of diverse clients reflecting practice areas.
-
Provides business analysis, formulation, coordination and advice to senior managers regarding programs, services and organization at both a strategic and operational level.
-
Shapes and coordinates client requests for IT products, services and initiatives. In consultation with client and key stakeholders, determines focus, scope, objectives, methodology and activities.
-
Directs and facilitates the assessment process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
-
Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
-
Supports management in assessing and devising solutions from a pragmatic and objective perspective.
-
Works in support of project steering committees and leads interdepartmental teams and working groups.
-
Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
-
Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices;
-
Leads and/or supports cross-departmental teams in the development and application of corporate initiatives; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
-
Researches, reviews and reports on existing and new technology solutions, tools and methodologies and advises senior managers on emerging techniques and other applied IT concepts and their applicability to the City.
-
Promotes organization learning and takes steps to orchestrate change through corporate wide and interdepartmental initiatives
-
Fosters and maintains cooperative working relationships within and external to the division; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
-
Supports and contributes to the preparation of various formal contractual documents such as Request for Information/Proposal/Quotation (RFI/P/Q), Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreements (SLA).
-
Negotiates with senior management, clients, and various stakeholders, to navigate conflicting goals, objectives and priorities and achieve mutually beneficial outcomes.
-
Applies Business Relationship Management (BRM) competencies to assist with the planning and initiation of technology initiatives and service requests, partnering with client divisions to define project scopes, action plans and objectives
-
Develops, designs, and delivers presentations, promoting technology products and services to increase client understanding and appreciation of their benefits, emphasizing how they align with their specific divisional and business operations.
-
Acts as a first point of escalation for clients to coordinate the resolution of issues and ensures timely communication throughout the process.
-
Engages with clients from project ideation to adoption, to ensure that IT service delivery objectives are met at a line-of-business level and fostering a collaborative partnership.
-
Schedules and prepares quarterly reviews, utilizing them to set objectives, address any gaps in client engagement and identify opportunities for further enhancement
-
Identifies and analyzes current business processes and practices in the context of evolving information architecture, technology architecture and performance measures; assists in the preparation of feasibility studies and recommends overall technical solutions for business initiatives leveraging existing enterprise infrastructure investments
-
Support client strategy development, supporting business objectives and mapping of required technical capabilities
Key Qualifications:
The primary responsibilities of the Management Consultant (Business Relationship Management) position include, but are not limited to:
-
Post-secondary degree or diplomain Information Technology, Computer Science, Business Administration or Project Management or related field of study or an equivalent combination of education and experience.
-
Extensive client relationship management experience demonstrated through building and maintaining partnerships, leading engagement activities such as quarterly reviews, managing escalations, and ensuring technology initiatives align with divisional and corporate priorities.
-
Considerable experience in consulting and/or in the development and delivery of strategic plans and narratives, working collaboratively with cross-functional stakeholders.
-
Considerable experience in technology operations, supported by broad knowledge of project management principles, Business Relationship Management (BRM), and business analysis methodologies.
-
Considerable experience with current and emerging information technology concepts and trends, including applied knowledge of ITIL and BRM best practices, and understanding of business requirements related to technology services and solutions.
-
Considerable experience leading project teams in large and complex business or technology environments, involving multiple stakeholders and diverse organizational contexts.
-
Certification from the Business Relationship Management Institute with Business Relationship Management Professional (BRMP®) or Certified Business Relationship Manager (CBRM®) is an asset.
-
Highly developed oral and written communication skills, including the ability to effectively present, facilitate discussions, and negotiate with diverse stakeholders, including senior management and executive-level audiences.
-
Comprehensive knowledge of IT infrastructure, business applications, and their integration in support of organizational operations and service delivery.
-
Strong organizational, planning, and priority-setting skills, with the ability to manage multiple competing demands in a dynamic environment.
-
Proven ability to deliver exceptional client service, with demonstrated skills in negotiation, conflict resolution, and managing complex stakeholder relationships.
Join Us!
If you are interested in learning more about the Management Consultant (Business Relationship Management) role, you can participate in a virtual Microsoft Teams information session.
When: Monday, October 6th, 2025
Time: 12:00 PM – 1:00 PM
You will have the opportunity to ask questions related to the position, working for the City of Toronto's Technology Services division, as well as the City's application process.
Please register to participate in the information session using this link:
It is important to note that this is a public information session. To remain anonymous, participants must ensure their login name reflects that preference.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!