The Senior Group Program Manager position supports a dynamic North American leisure group department at Direct Travel, a leading Virtuoso agency.

This position requires a person with a proven track record of success in driving growth and empowering teams in creating personalized experiences. Strong leadership and analytical skills, project management expertise, and exceptional interpersonal abilities will be key to lead strategic planning and initiatives.

It is a remote position. This position does require travel for group management. Salary and benefits depend on experience.

• Work as part of the North American Leisure Groups Management Team to achieve team and company objectives.
• Manage Cvent website development, registration and attendee management.
• Collaborate with internal departments to manage marketing and business strategies to drive sales and optimize revenue growth.
• Provide client engagement support with group programs.
• Identify new group prospects and prepare proposals.
• Coordinate and manage team schedules, keeping track of delivery and payment deadlines.
• Update and maintain group departures manifests on intranet to assure up-to-date information including campaigns.
• Exceptional interpersonal and presentation skills, with the ability to engage and influence diverse audiences. • Support the leisure group team as required.
• Ability and willingness to work extended workdays and occasional weekends

Requirements:

• Minimum of 5 years of experience in the Leisure Travel or Hospitality Industry, with preferred experience in managing group travel.
• Proficient in Microsoft Word, Excel, PowerPoint, Forms, and Outlook as well as a propensity to learn new programs
• High level of detail orientation while being proficient at multi-tasking.
• Strong quality control management.
• Strong verbal and written communication. Demonstrate an ability to learn and adapt to changing procedures, methods or processes and assist in teaching others.
• Excellent time management and organizational skills.
• Strong strategic planning skills with forward thinking mindset.
• Self-motivated learner committed to continuous improvement and process enhancement.
• Ability to work independently while thriving in a collaborative team environment.
• Must be able to lawfully work within the US or Canada and have unrestricted work authorization for US or Canada
• Proficiency in Microsoft Office including Teams and SharePoint
• Prior experience in Cvent