At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position

This successful candidate will work as part of a Project Management Team to deal with incoming client calls, assist clients with questions, data interpretations or concerns and act as a liaison between ALS and clients. The Project Manager will also work in a safe manner in accordance with the ALS Health and Safety Program.

Specific Responsibilities

• Meet with client project managers or other personnel as necessary in order to maintain positive customer relationships. Some travel may be required.
• Coordinate small to large sized client accounts and profiles as designated by the Client Services Manager;
• Provide service advice to clients to assist them in meeting project or regulatory objectives at the direction of the Senior Project Manager;
• Required to give demonstrations and presentations, participation in industry or promotional events such as conferences, preparing proposals and quotes.
• Create and organize client quotations and follow up with clients soon after delivery
• Ensure that all client calls are returned as soon as possible after receipt;
• Help to coordinate or prepare sample bottle requests
• Maintain and update client information;
• Answer incoming technical queries or forward to an appropriate ALS manager if necessary;
• Coordinate client sample submissions/requests;
• Review selected chain of custody/analytical request forms received in login on an as required basis;
• Coordinate subletting of tests for client accounts;
• Track client projects on the LIMS system and provide status to the Senior Project Manager or clients when requested;
• Review data reports and invoices;
• Issue rechecks for work submitted;
• Ensure timely completion and transmission of final and draft client reports;
• Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff;
• Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients;
• Communicate any special client requests to staff;
• Be familiar with appropriate environmental regulations;
• Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required;
• Support other members of the Client Services team in relation to client requests;
• Support Sales and Marketing with preparation of RFPs and large quotes for clients within the Project Manager’s portfolio as necessary;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Excellent customer service skills;
• Strong interpersonal skills;
• Positive and energetic outlook;
• Excellent verbal and written English communication skills;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Organized, detailed oriented and able to work independently;
• Excellent computer skills.

Required Qualifications

• Recognized BSc. or Technical Diploma in Chemistry, or related discipline is required;
• At least 3 years of experience in Environmental Chemistry or related field.
• Minimum 2-3 years client service or sales experience.

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks;
• Ability to stand for a full shift;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours;
• Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.