ROLE OBJECTIVE:

Under the supervision of the Director, Technical Services, the Intern provides technical assistance to EA’s staff and customers, as well as system-level support for the company’s production, development and server and network capacity requirements; works from written specifications and pre-established guidelines to meet requirements in R&D and office process flow, as well as supporting and maintaining Environics’ IT infrastructure.

SPECIFIC RESPONSIBILITIES AND DUTIES:

To effectively fulfill the responsibilities of this position, the employee must be able to do the following:

• Maintenance, performance tuning, and support of implemented software by identifying and correcting software defects
• Troubleshoot and resolve technical issues
• Investigate and develop skills in new technologies
• Provide technical assistance to both Environics’ staff and customers
• Manage Software and Hardware upgrades
• Research technologies required for projects to aid in software selection and troubleshooting system errors

QUALIFICATIONS AND REQUIRED SKILLS:

• Education – Should be studying in a Bachelor’s program in Electrical or Computer Engineering / Science, Mathematics or equivalent.

• Experience – Should be familiar with writing software, and have some knowledge in basic IT areas:

• Experience with programming – working with data structures such as arrays, lists, etc.

• Familiarity with computer hardware and the ability to customize and refurbish workstations and laptops using component parts

• Excellent English language skills – both written and verbal – are a requirement

• Analytical Skills – Effectively researches and synthesizes complex or diverse information; uses intuition and experience to complement data and designs workflows and procedures.

• Judgment - Displays willingness to make timely decisions, including appropriate people in the decision-making process and exhibits sound and accurate judgment; supports and explains reasoning for decisions.

• Planning/Organizing - Prioritizes and plans work activities effectively.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views, giving and welcoming feedback. Puts the success of the team above one's own interests and demonstrates the ability to build morale and group commitment to goals and objectives. Supports everyone's efforts to succeed.

• Innovation - Displays original thinking and creativity and meets challenges with resourcefulness. Generates suggestions for improving work. Presents ideas and information in a manner that gets others' agreement.

• Skills Development – Demonstrates willingness and ability to continuously acquire new technical skills and adapt to emerging software development technologies and practices.

• Communication Skills – Able to clearly communicate ideas and expectations. Effectively listens for understanding and asks questions for clarification. Presents ideas effectively in both verbal and written form.

• Interpersonal Skills – Approachable and easy to talk to. Relates well to all kinds of people in the organization. Able to effectively build rapport with others. Uses diplomacy and tact. Maintains composure and shows an ability to resolve conflicts and gain agreement.