CreateTO is shaping Toronto’s future through impactful real estate solutions. A City of Toronto agency, CreateTO works collaboratively with internal stakeholders, external partners and community members to create more livable, sustainable and inclusive communities. CreateTO is here to increase the social, cultural and economic value of our city’s $27-billion real estate portfolio, ensuring positive impacts for residents and a bright future for Toronto. If you’re passionate about contributing to the best use of one of North America’s largest and most valuable real estate portfolios, we’d love to have you on the team.

THE OPPORTUNITY

The Manager, CSE Program Management plays a central role in coordinating and supporting the delivery of major, non-housing real estate initiatives across CreateTO and the City of Toronto.

Reporting to the Vice President, Client & Stakeholder Enablement, this position provides the leadership, structure, and strategic coordination required to manage a growing portfolio of complex, cross-divisional initiatives. The Manager is responsible for building and maintaining the systems, governance frameworks, and performance tools that ensure consistent delivery, accountability, and alignment with City and CreateTO strategic priorities.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

Project Planning & Coordination

• Overseeing the planning and coordination of real estate projects, including site selection, budgeting and timeline management.

• Coordinate program schedules, deliverables, and dependencies, ensuring alignment with corporate priorities and CreateTO’s strategic objectives.

• Develop and maintain program dashboards, risk registers, and performance tracking systems to provide visibility into progress, issues, and outcomes.

• Establish standardized governance structures, approval processes, and documentation protocols to support informed decision-making.

• Monitor program level risks, interdependencies and resourcing

Strategic Coordination and Enablement

• Provide strategic oversight and coordination across multiple high-priority initiatives, ensuring cross-divisional alignment.

• Serve as the central program coordination lead, working closely with project leads, City divisions, and agencies to resolve issues, manage dependencies, and ensure timely delivery of outcomes.

• Coordinating cross functional teams, identifying workstreams and ensuring that everyone is working towards the common goal of the project.

• Identify potential risks and develop strategies to mitigate them.

• Lead the consolidation of program information to support portfolio management and executive reporting.

Stakeholder and Relationship Management

• Build and maintain strong collaborative relationships with internal and external stakeholders, including senior City officials, agency partners, and community representatives.

• Engage with various stakeholders both internal and external.

• Act as a trusted advisor and liaison between CreateTO leadership, City divisions, and external partners to support coordinated decision-making.

• Prepare and present high-quality materials, briefings, and recommendations for CreateTO’s senior management team

Financial Management

• Managing CSE project budgets, analyzing financial performance and preparing reports for stakeholders

CANDIDATE ATTRIBUTES

• Post-secondary degree in Real Estate, Business Administration, Public Administration, Urban Planning, Project Management, or a related field.

• 7 plus years of progressive experience in program or portfolio management within large, complex, or multi-stakeholder organizations.

• Demonstrated experience supporting the delivery of capital, real estate, or strategic initiatives in a public sector or real estate context.

• Proven ability to organize and manage multiple workstreams and stakeholders simultaneously.

• Strong program and project management skills, including planning, scheduling, and reporting.

• Excellent communication, facilitation, and stakeholder engagement abilities.

• Sound judgment and political acuity in navigating complex organizational structures.

• Proficiency with project management tools and software; PMP or equivalent certification an asset.

• Strong analytical, problem-solving, and organizational skills.

RELATIONSHIP RESPONSIBILITIES

• Works collaboratively and develops and maintains good working relationships within CreateTO.

• Manages relationships with vendors.

• Develops and maintains positive relationships with community groups and stakeholders in the City of Toronto.

• Exemplifies CreateTO’s values and contributes enthusiastically to the goals of the agency.

With a highly engaged team, CreateTO scores well above benchmarked organizations in terms of its employees’ passion, commitment, diversity and pride. As part of the organization’s Strategic Plan 2023-2027, “Inspire internal success” was named as one of five priority objectives.

CreateTO wants its team to reflect the city we represent, and we strive to provide an inclusive workplace that promotes and values diversity in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective, all of which are proven to build better companies. Our goal is to create an environment where everyone, from any background, can do their best work and be themselves.

We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Candidates can request accommodation related to the protected grounds at any stage of the hiring process.

Interested and qualified candidates are required to submit their resume and cover letter by November 7, 2025. This posting is for an existing vacancy. Submissions that don’t include the requirements noted above will not be considered. Only those individuals selected for an interview will be contacted. No agencies at this time please.

Please note that this is a hybrid working environment. For more information on CreateTO, please visit our website at www.createto.ca.

Please note that this is a hybrid working environment.